Operational Advisor (CTMS)

Client Services New York, New York

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com.

Your Mission: 

The Professional Services Operational Advisor is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata CTMS Products on our Unified Platform. Using your operational experience in Clinical Operations you will be a key member of the Medidata Professional Services team driving the successful implementation and adoption of one or more Medidata CTMS Products within our Partners. 

Key activities performed by the Professional Services Operational Advisor  will include:

  • Provide strategic input, guidance, advice, knowledge and best practices to support Partners in driving implementation and adoption of CTMS

  • Advise and mentor clients/partners during implementation which may include workshop delivery 

  • Establish “Trusted Advisor” Partner relationship through effective consultation 

  • Provide operational expertise during and after implementation and Enablement activities 

  • Lead and deliver new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases 

  • Develop and maintain relationships with SMEs

  • Attend Key Operational Meetings in support of CTMS Products

  • Work closely with the relevant Sales team members to support further adoption of product across the platform

  • Where appropriate develop operational specific materials to support the use of Medidata CTMS Products

The Professional Services Operational Advisor is responsible for maintaining a high-level of expertise for CTMS Products. They are expected to invest approximately 15% of their time in the following key internal Medidata activities:

  • Maintain individual Product  and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.

  • Represent Professional Services  team in Product Adoption and Optimization (PAO) workstreams and initiatives; sharing knowledge back to the full Professional Services team

  • Along with other Operational Advisors, lead the maintenance and development of the Accreditation program for the relevant Medidata CTMS Products ensuring it is kept up to date and relevant with new release information

  • Support training of wider Professional Services team to enhance Product and Industry knowledge across team

  • Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams

  • Provide operational insight to defect and enhancement requests 

  • Provide operational input to Medidata’s implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented

  • Attend specific Product Forums related to Medidata Clinical Cloud Products

  • Ensure SOPs and other process documents are up to date 

  • Work with Medidata Academy on the development of training plans and collateral material.

The Professional Services Operational Advisor will collaborate with the following teams:

  • Technology team 

  • PAO 

  • Mediata Academy 

  • Professional Services teams

  • Operational Excellence 

  • Sales

  • Customer Success

Your Competencies: 

The successful candidate will have:

  • Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills. 

  • Demonstrated practical knowledge of Clinical trial software technology

  • Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills

  • Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals

  • Ability to overcome obstacles, troubleshoot and reach resolutions 

  • Willingness for up to 30% national/international travel time

In addition, the candidate will:

  • Be self-motivated

  • Demonstrate they can work independently

  • Seen to take initiative and demonstrate responsibility and accountability

  • Collaborate well with other functions/departments

Your Education & Experience:

  • 8+ years experience from Clinical Operations roles in Sponsor, CRO or other equivalent organizations

  • Degree required or equivalent experience

  • Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)

  • Leading change & strategic thinking

  • Creating/leading strategic initiatives

  • Leading teams - both internal and customer - during the implementation of a 'change management (or other)' initiatives

  • Consulting/advising customers

  • Senior/Exec level engagement with customers - and internal stakeholders

  • Involvement in the selling process - and making presentations to customers 


Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform. 

Medidata Solutions have powered over 17,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.