Director, Solution Services - CTMS
Medidata: Conquering Diseases Together
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com.
Lead the team that is responsible for the delivery of implementation or enablement services for our CTMS product.
Management of a team who are responsible for multiple larger more complex projects with a focus on delivery of the project on time, within budget and with a high quality outcome
Responsible for team members maintaining high stakeholder satisfaction by providing proactive communication and issue management with all internal stakeholders
Provide input and direction into Professional Services proposals and supports prospecting activities and works across market segments
Maintain high client satisfaction by providing proactive communication and issue management
Support the activities that will result in the continued use of the Medidata Application and Services
Develop internal client relationships as “trusted advisor for a specific product or suite of products” through effective, proactive relationship management
Lead team that provides guidance and consulting to clients around the best use of the Medidata Application
Product knowledge and ability to demonstrate through the delivery of workshops and other consultancy activities
Work with Product management on product improvements and help provide the Voice Of the Customer (VOC)
Knowledgeable on product and solution areas and can guide implementation and support and help deliver the strategy of the product/solution area
Collaborate with Product Adoption leads to ensure that the PS service offerings are optimized and budgeted correctly. Ensure the team delivers project on time and on budget and raise concerns in a timely manner
Work on and drive the activities that will result in the expanded use of the Medidata Applications and Services
Ensure Team members maintain referenceable clients.
Assures compliance with Medidata’s standard methodologies and Medidata SOPs and mentors other project resources
Excellent verbal/written communication and organizational skills
Excellent computer skills, public speaking, presentation and teaching skills
Proficient with MS Office suite, Word, Excel and PowerPoint
Self motivated, able to work remotely and able to assume responsibility in a professional manner
Prior management experience
Is proficient in the use of all relevant Medidata internal systems
Strong interpersonal skills
Travel expectations up to 10-25% depending upon location, some international travel too.
Your Education & Experience:
Bachelor’s degree required (analytic discipline a plus)
10+ years relevant experience in clinical/biomedical and/or software development environment (Clinical Operations experience a plus)
2-5 Years line management experience
Prior professional services project financial experience required
Prior services delivery experience required
Electronic Clinical Data Management (eCDM) software experience desirable
Clinical Trial Management Systems (CTMS) software experience desirable
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.
Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.