Director, Customer Success
Medidata: Conquering Diseases Together
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com.
Responsible for leading overall delivery to established pharmaceutical client accounts including long-term strategic planning and day to day activity oversight to ensure that Acorn delivers high-quality solutions and services.
Manage cross competency team responsible for one or more larger more complex projects with a focus on delivery the scope on time and with high quality standards
Directly manage, (including hiring, onboarding, training, developing and performance management), of a team of five to ten reports that includes managers and consultants
Drive new business opportunities with activities that include identification, discovery, alignment of solutions and services, value articulation to client, project and resource planning, proposal generation and agreement review
Prepare and lead Executive Briefings with client key stakeholders, (including Vice President and Senior Vice President level executives), to review solution performance, discuss upcoming business events and industry trends
Engage with teams and clients to identify, communicate, and solve problems
Effectively communicate complex concepts to internal teams, clients, and partners
Ensure adherence to and continual improvement of best practices including project delivery methodology and solution documentation
Make sound business decisions that take into consideration long-term team and client success
Maintain high client satisfaction by providing proactive communication and issue management
Support the activities that will result in the expanded use of Solutions and Services
Develop client relationship as “trusted advisor” role through effective proactive project management, leadership and guidance especially focused on industry trends and best practices in data management, insights, and analytics
Excellent verbal/written communication and organizational skills
Excellent computer skills, public speaking, presentation and teaching skills
Proficient with MS Office suite, Word, Excel and PowerPoint
Excellence with MS Project, project development and management
Self-motivated, able to work with remote workforce and able to assume responsibility in a professional manner
Prior management experience, strong project management skills and understanding of common financial metrics such as revenue, cost, margin, etc. and proficient in the use of all relevant internal systems
Understanding of SaaS software model, managed service or consulting experience
Strong interpersonal skills
Position is office based out of Acorn’s Boston headquarters and includes flexibility for split between office and remote work
Travel expectations up to 25% national / international
Your Education & Experience:
Bachelor's degree required and Masters’ degree preferred (analytic discipline a plus)
Over 10 years relevant experience in data management and/or software development environment
At least 5 years line management experience
Prior professional services leadership experience required
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.
Medidata Solutions have powered over 20,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.