Director of Design Operations (DesignOps) - (NY, SF, London, open to remote)

Technology and R&D New York, New York

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at

Your Mission

Medidata is the leader in developing the technologies that allow our customers to get the medicines to patients faster.  Building on our long history of delivering world-class clinical applications to the life sciences industry, Medidata’s Product Organization is staffed with a passionate team of product management experts, tackling the industry’s most difficult technical challenges in order to push the boundaries of possibility for our clients and most importantly, for patients. Together we can deliver meaningful advanced digital transformation to the industry in order to achieve our vision.  

Medidata is looking for a skilled leader who will broaden product design proficiency and excellence across Medidata's offerings. The Director of Design Operations will  collaborate with technology and product leaders across the business to drive innovative ideas and solutions to support and leverage product design throughout the organization in a way that allows design efforts to scale. This individual will lead the development and deployment of tooling, principles, and processes that holistically support effectiveness, efficiency, quality, and consistency in design and front-end development. Further, this leader will keep a pulse on the culture of product design across all design teams at Medidata to ensure designers are capable of doing their best work.

Key responsibilities:

  • Collaborate with and support the Design team in delivering best-in-class designs.

  • Act as a bridge between the design team and the engineering, product management, and marketing teams by making sure interdependencies are understood and planned for.

  • Identify team needs with regard to process, tools, documentation, asset management, etc.

  • Point out connections and reconcile possible collisions between different product offerings, features, and platforms.

  • Collaborate closely with senior designers to define, document, and operationalize process.

  • Provide stakeholders with visibility and updates of current projects, resource use, team performance, and product health.

  • Implement or drive changes to make sure designers are working at optimum efficiency.

  • Evaluate and implement new tools with designers, researchers, and cross-functional partners to solve for our growing need to collaborate virtually.

  • Define and keep up-to-date documentation of how the design team works as well as how to work with all disciplines of the team.

  • Interface with legal, security, and procurement teams to onboard and pay vendors and maintain software licenses.

Your Competencies 

  • You have a demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional, distributed teams.

  • You have a deep knowledge of and appreciation for the product Design, user research, and development practice and process.

  • Demonstrated track record of establishing systems, and programmatic approaches to organizational challenges that are flexible in execution.

  • You know how to balance long-term strategic thinking and near-term execution.

  • Excellence in thinking about design as a key driver of efficiency, profit, and position.

  • Experience in leading teams and mentoring other product designers in the organization

  • You are motivated to continuously seek opportunities to create efficiencies and are passionate and enthusiastic about organizational excellence.

Your Education & Experience

  • Minimum 5 years experience working in product design or product management

  • A portfolio of successful design operational case studies

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.