RTSM Senior Technical Specialist

Technology & Analytics Raleigh, North Carolina

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com.

Your Mission: 

The RTSM Sr. Technical Specialist is a technical expert in the Professional Services organization focusing on training and mentoring our customers on both Rave EDC and RTSM  to establish the foundations of these Medidata Clinical Cloud Products on our Unified Platform.  Using your technical experience in Rave EDC and RTSM study builds within the clinical development environment, you will be a key member of the Medidata Professional Services team driving the successful implementation and adoption of our RTSM product and services. 

Key activities performed by the RTSM Sr. Technical Specialist from the Professional Services RTSM team will include:

  • Provide technical expertise during and after client Accreditation and Enablement activities 

  • Guide clients on the technical configuration implications of Rave RTSM and interdependencies with Rave EDC

  • Deliver new release technical overviews and knowledge transfer to clients (where applicable)

  • Share knowledge and best practices to support clients in the configuration, implementation and adoption of Medidata’s RTSM product 

  • Develop and maintain relationships with PS Rave EDC and Rave RTSM subject matter experts

  • Attend and contribute to key technical meetings in support of RTSM

  • Where appropriate develop client-specific technical materials to support the use of RTSM

The RTSM Sr. Technical Specialist will be responsible for maintaining a high-level of expertise for Medidata’s RTSM and related products. They are expected to invest approximately 20% of their time in the following key internal Medidata activities:

  • Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences. 

  • Participate in the RTSM internal user group meetings, and Implementation Consulting Excellence (ICE) workstreams and initiatives

  • Provide technical support to the maintenance and development of the accreditation program for the RTSM product, ensuring it is kept up to date and relevant with new release information

  • Support technical training of wider Professional Services team to enhance RTSM Product and Industry knowledge across team

  • Provide technical input to Medidata’s implementation process, best practices and collateral roadmaps 

  • Attend RTSM-specific Product Forums related to Medidata Clinical Cloud Products Provide technical input to Medidata Academy on the development of training plans and collateral 

  • Support Sales, Customer Success, and PS market segment teams in providing the best customer experience, understanding of our products and services, and positive sale opportunity

Your Competencies: 

The successful candidate will have:

  • Demonstrated practical knowledge of Clinical trial software technology, in particular with RTSM / IRT systems and technologies, and with Rave EDC

  • Excellent organizational, collaboration, team-building, communication  presentation and writing skills

  • Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals

  • Ability to overcome obstacles, troubleshoot and reach resolutions 

  • Experienced in presenting to, consulting with, and advising customers

  • Proven ability leading teams - both internal and customer - during the implementation of a 'change management’ (or other) initiatives

  • Willingness for up to 20% national/international travel time

In addition, the candidate will:

  • Be self-motivated

  • Demonstrate that they can work independently

  • Demonstrate initiative, responsibility and accountability

  • Collaborate well with other functions/departments

Your Education & Experience:

  • Minimum of 5 years relevant experience in clinical development and/or software development environment preferred, with particular emphasis on RTSM/IRT or EDC/Data Management experience Prior Technical configuration or clinical programming experience with Rave architect and Rave RTSM  preferred

  • Minimum 4-year university/college degree or equivalent (science or analytic discipline a plus)

  • Medidata employees: At a minimum Implementation Consultant or Project Manager level (or above)


Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.