Senior Implementation Consultant, Connected Patient Platform

Technology and R&D Remote, United States

Position at Medidata Solutions

  • Medidata: Conquering Diseases Together

    Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at

    Your Mission:

    Senior Implementation Consultants (Senior ICs) help ensure that Medidata’s software applications are implemented and configured in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. Senior ICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value.

    The Senior ICs work with Project Managers and other functional departments during the implementation and configuration of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues who are new to working with the software applications. The Senior IC will be the primary resource for authoring specification documents and used by different groups as well as configuring study design during the development of the project using Medidata’s suite of products.

            Advise external customers and internal staff on best practices for implementing Medidata’s software

            Work with Project Managers in translation of customer needs in terms of system functionality to ensure a match between needs and actual system capabilities/limitations

            Work directly with the client to prepare, adapt, or agree on all specifications provided by the client

            Ensure that Clinical Services functions are aligned and meet Project Management timelines and deliverables

            Assist in the scheduling of professional services resources and ensure timely completion of deliverables

            Define and enforce data collection and handling standards on all deliverables to ensure consistency and facilitate downstream processing (e.g., QC testing)

            Coordinate and support developers during study development

            Author specifications based upon client requirements, including functional test cases, for use in configuring and developing solutions in Medidata’s suite of products as well as in custom integrations with other products

            Configure Medidata software products to meet customer requirements

            Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed

            Support custom integrations to ensure final product meets customer requirements

            Support customer during user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process

            Work with third party vendors to ensure that all back-end data changes follow best data management practices

            Work with Quality Control department when needed on software projects

            Provide written and verbal status reports to management on client projects and internal projects

            Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices

            Comply with and enforce Medidata SOPs, procedures, and policies

            Own customer facing projects

            Responsible for execution and delivery

            Subject Matter Expertise (SME) and competencies across multiple products/solutions

    Your Competencies:

            Good experience working with imaging software technology, or equivalent combination of education and experience

            Knowledge of Image collection processes, specifically as they relate to data collection, management, and preparation for statistical analysis

            Strong understanding of customer requirements for data and image upload options, imaging workflow management, custom reports and integrations

            Ability to work with technical R&D staff and translate new software features into real world examples

            Knowledge of computer usage in a web-based environment

            Ability to think logically to solve complex problems

            Excellent verbal and written communication skills, organization and time management skills

            Solid analytical and technical skills with regard to software applications

            Experience supporting project teams and meeting project timelines

            Strong collaboration and team-building skills

            Self-motivating, able to assume responsibility and work autonomously in a professional manner

            Responsible for execution and delivery

    Your Education & Experience:

            4 year college degree or equivalent work experience (analytic discipline a plus)

            5+ years relevant experience in clinical/biomedical and/ or software development environment (XML,CSS and React)

            Electronic Image storage / management software experience desirable

            Prior professional services project financial experience required

            Prior services delivery experience required

    Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

    Medidata’s solutions have powered over 17,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

    Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.