Implementation Consultant, Patient Cloud

Client Services Remote, United Kingdom London, United Kingdom

Position at Medidata Solutions

Medidata: a great place to work; a great place to stay

Medidata's unified platform, pioneering analytics, and unrivaled expertise power the development of new therapies for over 1,000 pharmaceutical companies, biotech, medical device firms, academic medical centers and contract research organizations around the world. The Medidata Clinical Cloud® connects patients, physicians and life sciences professionals. Companies on the Medidata platform are individually and collaboratively reinventing the way research is done to create smarter, more precise treatments. For more information: www.
We know that diverse teams win and are fully committed to selecting leaders and employees that represent the markets in which we operate. We are still led by our Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia with over 2000 employees.

Your Mission: 

Implementation Consultants help ensure that Medidata’s software applications are implemented and configured in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. ICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value. 

The Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues.

•    Configure Medidata software products to translate customer needs and meet customer requirements
•    Adhere to best practices for implementing Medidata’s software
•    Author, adapt, or agree on specifications based upon client requirements.  This can include functional test cases for use in configuring and developing solutions in Medidata’s suite of products, as well as in custom integrations
•    Support Associate Implementation Consultants (AICs) in the authoring of specifications, being accountable for quality of delivery 
•    Support developers and other cross functional departments during configuration or implementation of specifications
•    Delivery of in-person/remote client workshops
•    Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work
•    Support customers during the user acceptance testing cycle by resolving issues, and answering questions
•    Adhere to data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing)
•    Communicate status reports to stakeholders on both client and internal projects
•    Participate in and lead internal initiatives, e.g., process improvement, product improvement, and identifying best practices
•    Comply with and enforce Medidata Standard Operating Procedures, processes and policies
•    Assist in the scheduling of professional services resources and ensure timely completion of deliverables
•    Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed
•    Support third party vendors in defining Data Transfer Specifications
•    Own multiple customer facing projects
•    Work towards becoming a Subject Matter Expertise (SME) in at least one product/solution
•    Mentor/Train AICs or new employees

Your Competencies: 

•    Knowledge of Clinical Trial processes, specifically as they related to data collection, standards, management, and preparation for statistical analysis
•    Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations
•    Ability to work with technical R&D staff and translate new software features into real world examples
•    Knowledge of computer usage in a web-based environment
•    Ability to think logically to solve complex problems 
•    Solid analytical and technical skills with regard to software applications
•    Strong collaboration and team-building skills
•    Excellent verbal and written communication skills
•    Strong organizational and time management skills
•    Self-motivated, able to assume responsibility and work autonomously in a professional manner
•    Experience of working to Standard Operating Procedures 
•    Adaptable to changing business needs and/or product landscapes

Your Education & Experience:

•    Minimum 3-year university/college degree or equivalent (analytic discipline a plus)
•    Minimum 2 years experience working with clinical trials in a data management-related role, or equivalent combination of education and experience
•    Prior services delivery experience required
•    Experience supporting project teams and meeting project timelines
•    Electronic Clinical Data Management (eCDM) software consulting experience desirable

MDSOL Europe Ltd is an equal opportunity employer.  We welcome all applications irrespective of race, gender, gender reassignment, age, religion or belief, relationship status, pregnancy/maternity, sexual orientation or disability.