Manager, Instrument Services

Client Services Iselin, New Jersey New York, New York Remote, United Kingdom London, United Kingdom Remote, United States

Position at Medidata Solutions

Medidata: Conquering Diseases Together


Medidata is leading the digital transformation of life sciences with the world's most-used platform for clinical development, commercial and real-world data. Powered by artificial intelligence and delivered by #1 ranked industry experts, the Intelligent Platform for Life Sciences helps pharmaceutical, biotech, medical device companies and academic researchers accelerate value, minimize risk and optimize outcomes. Medidata serves more than 1,000 customers and partners worldwide and empowers more than 100,000 certified users every day to create hope for millions of patients. Discover the future of life sciences:  


We know that diverse teams win and are fully committed to selecting leaders and employees that represent the markets in which we operate. We are still led by our Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia with over 2000 employees.

Your Mission: 

Responsible for the overall relationship management of Instrument partners and day to day instrument activities to ensure that Medidata is able to delivery quality projects and services on time and within budget through effective management of Medidata resources.

Your Competencies: 

  • Management of a Global team (currently UK, US, China, Japan & Korea) of APM, PM, SR PM’s who are responsible for projects with a focus on delivery of the scope on time, within budget and with a high quality outcome

  • Provide general oversight for individual client instrument activities and budgets as assisting with preparation and execution of Statements of Works and Change Orders

  • Oversight in the budgeting authorization process

  • Support Professional Services proposals and pre-sales activities

  • Standardise operational activities across Instrument partners, including communications plan

  • Provide oversight of team in maintaining appropriate project/client documentation for one or more projects/clients

  • Maintain high client satisfaction by providing proactive communication and issue management and resolution

  • Support the activities that will result in the expanded use of the Medidata Applications and Services

  • Provide eCOA specific guidance and consulting to clients around Instrument services

  • Is Deep Subject Matter Expert in eCOA Instrument services and supports enablement steam in content creation and delivery of workshops and other consultancy activities

  • Manage Instrument Services which includes activities such as hiring, performance management, coaching, mentoring, disciplinary actions, etc

  • Assures compliance with Medidata’s standard project management methodologies and Medidata SOPs and mentors other project resources

  • A very good understanding of clinical research (pharma, device and/or biotech sectors) and of Clinical Research SaaS technology

  • Excellent verbal/written communication and organizational skills

  • Excellent computer skills, public speaking, presentation and teaching skills

  • Proficient with MS Office suite, Word, Excel and PowerPoint

  • Excellence with MS Project, project development and management

  • Self motivated, able to work remotely and able to assume responsibility in a professional manner

  • Prior management experience

  • Strong project management skills

  • Is proficient in the use of all relevant Medidata internal systems

  • Strong interpersonal skills

  • Travel expectations around 10% – 30%, national / international

Your Education & Experience:

  • Bachelors degree required (analytic discipline a plus)

  • Over 5 years experience handling localisation, author and Instrument Management in clinical research

  • Preferably have relevant experience in clinical/biomedical and/or software development environment

  • 4-5 Years line management experience

  • Prior services delivery experience required

  • Electronic Clinical Outcomes Assessment experience essential

  • Instrument Services and Copyright management desirable

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.