Associate Director, Patient Cloud Implementation Services

Client Services Remote, Germany

Position at Medidata Solutions


Your Mission

The Associate Director,  Patient Cloud Implementation Services is responsible for overseeing Implementation Consulting teams through the successful implementation of studies on time and within budget across all Patient Cloud services through effective management of Medidata resources. Contributes to driving Partner, Sponsor, Site, and Patient success.


Key Responsibilities Include:

  • Apply people leadership in all of the following areas:

    • Management of Implementation Consultant resources responsible for Patient Cloud projects in assigned market segments/regions

    • Leadership and development of direct reports including activities such as hiring, performance management, coaching, mentoring, disciplinary actions, etc.

    • Manage work assignments and utilization for direct reports, leveling work across resources as needed

    • Identify individual strengths and assign tasks, while in parallel identifying growth and development areas

  • Interdepartmental collaboration with Market Segment Senior leaders in assigned market segments/regions

  • Foster collaborative and mutually supportive relationships bi-directionally, assess cross-functional project team capability and provide training and support to enhance aptitude and improve development and project results

  • Monitor interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated and that key performance indicators are monitored and evaluated

  • Assist in the creation of functional strategies and specific objectives to achieve departmental goals

  • Identify process improvements and drive strategy

  • Identify best practices and standards and drive adoption and implementation 

  • Maintain client relationships by providing guidance and consulting to clients around the best use of the Medidata Applications in addition to proactive communication and issue management

  • Support pre-sales activities in addition to those that will result in the expanded use of the Medidata Applications and Services

  • Assure compliance with Medidata’s standard methodologies and SOPs

  • Provide support for timely completion of quality incidents including corrective and preventive actions

Your Skills/Requirements:

  • Possess a solid understanding of clinical research, including eCOA, eConsent and/or Virtual Trials

  • Ability to anticipate and mitigate complex issues and risks thus minimizing escalations

  • Ability to identify and suggest improvements which increase the value proposition for Medidata and the client

  • Ability to mentor other team members and serve as a team leader

  • Proven skills of Clinical Trial processes, specifically as they relate to data collection, management,  and preparation for statistical analysis 

  • Demonstrate strong verbal/written communication and organizational skills

  • Excellent computer skills, public speaking, presentation and teaching skills

  • Self-motivated and able to assume responsibility in a professional manner

  • Demonstrated track record of working independently in an advisory capacity

  • Experience in leading project teams and meeting project timelines

  • 10% - 20% travel required

Your Education and Experience:

  • Bachelor’s degree required; Master’s degree preferred (analytic discipline desired)

  • Minimum of 8 years relevant experience with clinical research organizations using technology to drive Patient Experience

  • Minimum of 5 years line management experience in project assurance discipline

  • Data Management experience required

Note: The requirements should reflect your minimum requirements for the role in general

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

MDSOL Europe Ltd is an equal opportunity employer.  We welcome all applications irrespective of race, gender, gender reassignment, age, religion or belief, relationship status, pregnancy/maternity, sexual orientation or disability.