Customer Business Operations Manager

Sales & Marketing Shanghai, Shanghai

Position at Medidata Solutions

Dassault Systèmes Life Sciences Engagement team: empowering people and energizing passion to change the world and create the future.

Dassault Systèmes, with 35 years of experience transforming the way products are designed, produced and supported has combined with Medidata, developers of the world’s most-used platform for clinical development, commercial and real-world data. Our Life Sciences sales and marketing teams bring together all of Dassault Systemes life science capabilities in one go-to-market organization, providing our clients with life science domain focus and expertise to accelerate their business. As one organization we are leading the transformation in life sciences. Unique in the industry, we provide our clients with an integrated business and scientific platform from discovery and preclinical development, through clinical trials, all the way to manufacturing and commercialization. Discover the future of life sciences:  

We know that diverse teams win and are fully committed to selecting leaders and employees that represent the markets in which we operate. Dassault Systemes Life Sciences & Healthcare, led by Medidata co-founder Tarek Sherif, has global operations and employees in the US, Europe and Asia.

Your Mission:

The Customer Business Operations Manager plays an important role in the Global Sales Operations team by developing and executing key projects in collaboration with our partners/sponsors to optimize operational processes and improve our customer relationship. A key project that this person shall undertake is to ensure the timely collection and application of payments from our customers and accurate accounts receivable reporting. This position is a customer facing role and requires a person who performs at a high level of accuracy and efficiency, is well organized and demonstrates ownership and initiative to accomplish goals.

  • Design, manage and execute different programs to resolve the A/R issues with our sponsors and partners (customers). Ensure collections of Medidata’s past due accounts receivables are handled efficiently and in a timely manner

  • Design, manage and execute different programs to resolve other operational issues with our sponsors and partners (customers) in collaboration with the sales team.

  • Engage with customers to streamline and optimize any business process and implement processes and programs to enhance and grow the business.

  • Work closely with Finance, Geo Sales Ops and Sales teams to provide necessary report/information/support to the customers for their payment

  • Evaluate and distribute customer A/R reports and payment progress on a weekly/monthly basis (as required)

  • Assist with the resolution of billing disputes, short payments, and credit memos

  • Maintain customer credit files

  • Responsible for process maintenance, documentation, and information management

  • Responsible to implement any other business process with our clients as determined by the business leaders.

Your Competencies:

  • Strong analytical skills and attention to details

  • Strong interpersonal and communication skills, both verbal and written

  • Proficient with Microsoft Office software, especially Excel and PowerPoint

  • Hands on, self-starting, disciplined, and detail-oriented individual with ability to work independently in a high volume, matrix reporting environment that requires a work product that is highly accurate and timely

  • Ability to exhibit poise, composure and confidence when confronting stressful or high-pressure situations

  • Exhibits a strong commitment to dependability and reliability with the ability to gain the confidence and respect of the customer base

  • Excellent organizational skills and ability to manage multiple tasks and competing demands

  • Ability to work in a fast-paced, demanding environment

  • Able to engage collaboratively with both internal stakeholders and customers to overcome challenges and resolve issues, both proactively and reactively.

Your Education & Experience:

  • Bachelor's degree required; or equivalent years of experience

  • A minimum of 8-10 years experience in Finance/Accounting/Sales Operations, especially in A/R collections type roles.

  • Experience in a customer facing role previously, in an A/R type role will be a plus.

  • High degree of proficiency with Microsoft Office software

  • Project/program management experience is a plus

  • English/Mandarin speaking

Dassault Systemes and Medidata are making a real difference in the lives of patients everywhere by accelerating critical drug and medical device research and development, manufacturing and commercialization, to enable life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of the most exciting areas for global innovation.

With Medidata’s record of more than 20,000 clinical trials giving us the largest collection of clinical trial data in the world, we also pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of insights to our clients, enabling them to make the decisions that allow them to reach waiting patients sooner.

Medidata Information Technology (Shanghai) Co., Ltd. (美谛达信息技术(上海)有限公司) is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or other factors that are unrelated to the legitimate business interests of Medidata Solutions.