Client Director

Description

Overview of the role

Client leadership is predicated on building true partnerships with our clients by

immersing our people deeper within their business than ever before. By expanding

our horizons, and further interrogating our client’s business challenges, we can

unlock the potential to deliver broader business solutions that live outside of pure

media – ultimately driving us towards the company vision.

As a Client Director you are responsible for having a deep understanding of your client’s business and challenges - this is not limited to just media & advertising. You will work with the Client Partner & Client Managing Partner to uncover challenges to drive your clients business forward but also offers commercial opportunity for EssenceMediaCom. You will be curious, passionate, enthusiastic and ultimately indispensable to the client and their business.

Responsibilities

- Role model effective communication skills/ practices

- Drive the team culture through development of team engagement plan

- Build strong relationships with each of the SBUs

- Promote the connections planning process

- Work closely with the Strategic Planner on the creation of unique and insightful channel strategies that meet the client needs

- Share ‘great work’ – from your team with the wider agency & also from EssenceMediaCom with your clients

- Be aware of awards as they arise and identify client campaigns that can be entered

- Work with the Client Managing Partner on developing action plans that continually improve performance evaluation scores (e.g. TRR, third party or client-owned reviews).

- Build/Maintain strong client relationships through best in class servicing

- Have a high level of face to face interaction with clients

- Immerse yourself in the client’s business, category and market trends.

- Identify, create and convert strategically relevant revenue opportunities for EssenceMediacom’s diversified services

- Assist the Client Partner to accurately forecast revenue and billings

- Manage the client’s and EssenceMediaCom’s financial processes accurately (e.g. ensure that any 90+ day debt is minimised)

- Have visibility on the resource in the team and its profitability – regularly checking staff/cost ratios and timesheet analysis

- Track all Clients PRIB (where relevant) on a monthly basis

More about the role

- You get to work on asuper fun, iconic brands!

- Entrepreneurial culture

- You will operate in a seamlessly integrated way across strategy, planning, investment, creative, business sciences and analytics, data and technology.

- You will join a world class team committed to establishing a new high water mark in the media industry.

- We challenge conventional thinking to build, propel, and supercharge our clients’ businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability.

- You are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry.

- Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content,and technology to bring our aspirations to life