Associate Account Director
Description
Job Title: Associate Account Director
EssenceMediacom is a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 communications experts help our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. EssenceMediacom challenges conventional thinking to build, propel, and supercharge our clients’ businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability.
Overview:
An Associate Account Director is responsible for all aspects of a client’s business. They are responsible for the management of one or more client accounts. Working with cross-functional teams to access all EssenceMediacom services, you will ensure the strategic delivery of client goals and business objectives.
They provide leadership and is the main client contact for Airbnb. Lead in client comms, strategy planning, client presentations and encouraging the highest quality media product and client satisfaction. They also play an active role coaching, training, and mentoring juniors.
Key Accountabilities:
Client Service
- Manage and own client relationships (Director level and below, which may include Senior Manager, Brand Managers)
- Primary client contact
- Responsible for client retention and satisfaction
- Build and nurture relationships with client partner agencies, ensuring collaboration, strong partnership and a united vision to achieve client business objectives
- Responsible for client performance reviews including Vantage scores, with a goal of achieving all clients in green or secure
- Manage SOW and ultimately client expectations within agreed upon deliverables
- Manage client briefings
- Oversee and lead all aspects of the business
Leadership
- Successfully lead and manage account team
- Establish culture of excellence and quality output
- Lead by example and foster an environment of collaboration and team work
- Embrace EssenceMediacom culture, mission and vision – embody it and action it
- Staff career development/succession planning through strong mentoring and coaching
Financial Management
- Assist SVP or GAD or AD with the development of business plans and SOW
- Ensure revenue forecasted accurately
- Responsible for ensuring monthly invoicing /billing for client is up to date
- Complete understanding of client SOW and compensation
- Ensure client compensation is in line with SOW
- Ensure client service team responsibilities are completed to assist with discrepancy clearing
Media Planning
- Solid understanding of online and offline planning
- Skilled interpretation of client briefs and writing strategic plans, establish strategies to meet objectives
- Extensive understanding of different media channels
- Lead client’s plan presentations.
- Extensive knowledge of all syndicated and proprietary tools
- Approve media plans
Education and Experience:
- 7+ years in media planning / buying or other relevant media industry experience
- Direct client service experience
- Strong understanding of marketing & consumer communications roles
- Syndicated media tools experience a must
- Post-secondary degree with a focus on Marketing preferred
ABOUT ESSENCEMEDIACOM:
Essence MediaCom people, have big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. We call them “Essentials” because they are at the heart of our work and their ideas will enable us to tap into that critical intersection of people, content, and technology to bring brand aspirations to life. EssenceMediacom is a place for you to grow your career and expand your horizons. EssenceMediacom is committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture is our power, where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.
GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together.
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