Client Operations Manager
Description
Build the future, spark innovation and align your career with purpose.
McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.
Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:
- renewables and energy services
- engineering and design
- construction and facility services
To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?
The Opportunity with McKinstry
McKinstry is looking for a Client Operations Manager to support our growing PNW Facility Operations team in Seattle, WA. This position is responsible for managing client operations for a portfolio of Mobile Service or Facility Operations accounts, ensuring reliable service delivery and client communication. Responsible for team program management and driving best-in-class deliverables. Partners actively with McKinstry business lines to identify, develop, and grow annuity and new sales opportunities within assigned accounts. Additional responsibilities may include:
Program management (team workload, recruiting, hiring, developing, planning
Client deliverable review/generation across Mobile Service or Facility Operations
Building data acquisition, analysis, and client reporting
Drive best-in-class deliverables and standards for team
Partner with McKinstry teams to identify annuity opportunities; support development and closing of new sales within accounts
Mentor & elevate Specialist and Lead staff
Participate in on-call support 24/7
What You Need To Succeed at McKinstry:
Advanced understanding of building systems and controls across Mobile Service or Facility Operations
Experience with visualization tools (Excel, Tableau, PowerBI)
Strong proactive and escalation communicator (internal and external)
Ability to lead/delegate project responsibilities
Demonstrated ability to identify and develop annuity and new sales opportunities; partner effectively with BD teams
Project Management / Leadership Skills
Technical Degree / Bachelor's in Data / CS / Engineering (desired)
Relevant Work Experience Required
3–5+ years industry experience; Controls preferred
PeopleFirst Benefits
When it comes to the basics, we have you covered:
- Competitive pay
- 401(k) with employer match and profit-sharing plan
- Paid time off and holidays
- Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums
People come first at McKinstry, and we go beyond the basic benefits with:
- Family formation benefits, including adoption and IVF assistance
- Up to 16 weeks paid parental leave
- Transgender inclusive benefits
- Commuter benefits
- Pet insurance
- “Building Good” paid community service time
- Learning and advancement opportunities via McKinstry University
- McKinstry Moves onsite gyms or reimbursement for remote workers
See benefit plan documents for complete details.
If you’re driven by our vision to build a thriving planet together, McKinstry is the place to build your career.
The pay range for this position is $93,600 - $163,400 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.
The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.
Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.
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