Internal Retail Technical Support 1
Description
This job posting is for our current Maverik team members only. If you’re interested in joining our team, we encourage you to keep an eye on our external job postings for opportunities to become part of the Maverik team!
At Maverik, we don’t just offer jobs, we offer adventures.
As an Retail Technical Support 1, you'll play a key role in keeping Maverik stores running by providing Tier 2 technical support for the systems our team members rely on every day. From troubleshooting POS, fuel, networking, and store technology to partnering with Tier 1 support on training and documentation, you'll help minimize downtime and improve the overall support experience. If you enjoy solving technical challenges, working in a fast-paced environment, and making a direct impact on store operations, this is an exciting opportunity to grow your IT career.
Why this role matters
Reliable technology is essential to keeping Maverik stores operating efficiently and delivering a great experience for both team members and customers. This role helps ensure critical store systems remain available while driving continuous improvements that strengthen long-term operational reliability.
Location/Schedule
- This role is based at our Salt Lake City Headquarters and follows a hybrid schedule with four days in-office and one remote day each week.
- This role requires participation in an on-call rotation, including nights, weekends, and holidays.
What You’ll do in this Role
- Deliver Tier 2 technical support for retail store operations and management teams.
- Proactively identify, analyze, and resolve system interruptions to minimize downtime.
- Support training initiatives and contribute to the development of documentation for Tier 1 support staff.
- Maintain POS, fuel, networking, and administrative systems to ensure reliable store operations.
- Participate in root cause analysis of Tier 1 issues to drive long-term resolutions.
- Record troubleshooting activities and resolutions accurately within the ITSM/service tracking system.
- Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.
You’ll be a great fit for this adventure if you have:
- 1+ experience in a technical role, preferable in a technology or software company.
- Knowledge of telecommunications technologies including but not limited to DSL\Cable, T1 and Cellular Data.
- Experience troubleshooting windows systems, including Windows CE/Mobile, 7, 8, embedded.
Bonus points if you also bring:
- Associate or bachelor's degree in information technology, Computer Science or related field, preferred.
Compensation & Benefits
Pay Range:$22.00-$25.00/hour DOE and Bonus Opportunities
The above salary range represents a general guideline; however, Maverik considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidates experience, education, skills, and current market conditions.
Benefits Include:
- Full Health, Dental, and Vision Package with company contribution to cost
- In-Store and Fuel Discounts
- Retirement plan with company match (401K)
- Eligible for the annual incentive bonus program
- Profit Sharing: When Maverik succeeds, so do you. Team Members are eligible for annual profit sharing—our way of recognizing the important role you play in our success
- Comprehensive Paid Time-Off Policy, along with additional perks and benefits