Dedicated Account Manager

Dedicated Operations North Little Rock, Arkansas


Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1.  Work closely with over-the-road truck drivers and internal counterparts to obtain proper loads.  Ensure proper trailer pools are maintained and periodic maintenance is performed.
  2. Manage, assign, delegate, and direct duties of staff.  Appraise performance, coach, counsel, reward, and discipline employees.  Maintain harmony among workers and resolve conflicts.  Interview job candidates, hire new personnel, and responsible for termination of employees if necessary.  Support and enforce operational and personnel policies, company programs, and procedures.
  3. Meet and provide accurate key factor reporting, ensuring the account can measure our delivered value.  Maintain a desk reference guide to ensure easy transition during any absences.  Analyze data and recommend changes to the network or amount of dedicated capacity. 
  4. Clearly communicate customer needs to all levels of the Maverick organization.  Utilize Lean Logistics concepts to ensure a focus on cost management.  Keep management informed by submitting activity reports, daily call reports, and making recommendations to improve services.
EDUCATION AND EXPERIENCE

Prefer a broad knowledge of such fields as accounting, marketing, business administration, finance, etc.  
Equivalent to a four year college degree, plus 12 to 18 months related experience and/or training, and 12  to 18 months of related management experience, or equivalent combination of education and experience.