Service Delivery Consultant

Professional ServicesRemote, United States

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Description

The Company

Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to elevate organizational performance throughout the project lifecycle. The Kantata Cloud for Professional Services™ is helping over 2,000 firms in more than 100 countries focus on and optimize their most important asset: their people.

Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work! 

About the Opportunity 
As a Service Delivery Consultant, you are responsible for delivering functional and technical aspects of Kantata service requests  to our existing customer base. This includes activities such as leading calls with customers to confirm or clarify requirements, reviewing business processes, capturing detailed requirements, and configuring functional and technical Kantata features based on gathered requirements. You also will support the testing, deployment activities, customer training, and post go-live support for the features that have been delivered.
Your objective is to deliver requirements that support the needs of customers who have already adopted Kantata at the heart of their business. You will work closely with the team to achieve this success.
Primary Responsibilities: 
  • Manage a caseload of work independently with minimal supervision
  • Gather and document requirements
  • Provide functional and technical consultancy on Kantata features aligned to customer’s business needs
  • Lead sessions with customer personnel ranging from executive to operational level
  • Perform Kantata configuration in line with requirements
  • Improve, develop, and share best practices with team members
  • Evolve methods and tools to increase delivery efficiency
  • Work closely with Support, Engineering, and Product teams
What you bring to this role: 
 
  • Demonstrable experience as a Functional Consultant in the software/services industry
  • Experience in the implementation of enterprise SaaS
  • Experience working for a professional services or consulting organization with a sound understanding of the underlying business model and business processes
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level
  • Ability to embrace change, new challenges and learning – you will need to become an expert in deploying features based on Kantata PSA solution in a fast-paced environment
  • Knowledge of the Salesforce Force.com platform is desirable but not mandatory
  • Strong written and verbal communication skills
  • Self-starter, highly motivated, and a good team player
  • Passion for consultancy and customer service
  • High sense of operational excellence, disciplined working, and effective time management

 

Compensation 
  • The base salary range for this position is $80,000-105,000
  • This position is eligible for company-wide bonus plan 

 Our Philosophy 

We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:  
●    An intentionally engaging and collaborative culture - ditch the silo!  
●    Strong work-life balance that’s a true focus of the company  
●    The chance to learn from some of the best people in the business  
●    A vibrant, collaborative and devoted team, who still makes time for fun  
At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people!) innovation continues to flourish.  
Kantata is an Equal Opportunity Employer.  
 

 

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