Mattamy Homes Careers

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

The role of the Customer Care Coordinator is integral in ensuring an exceptional homeowner experience throughout the entire customer journey, spanning from post-purchase to post-warranty periods. Collaborating closely with the Customer Care Department, you will play a vital role in maintaining seamless operations and delivering efficient administrative support.

As the ideal candidate, your responsibilities will encompass executing daily administrative tasks with precision and accuracy. Your strong organizational skills will be crucial in upholding the integrity of department documents and records. Additionally, you will analyze data and trends to provide detailed insights that support the department's strategic initiatives.

In addition to your administrative duties, you will be instrumental in keeping homeowners well-informed by issuing regular updates. Your commitment to delivering outstanding service, exceptional attention to detail, and excellent communication skills will be key in contributing to the overall success of our customer care efforts. Joining our team as a Customer Care Coordinator, you will play an essential role in ensuring our homeowners receive the highest support and satisfaction.

What you’ll do

• Deliver continuous administrative assistance to the Customer Care team.
• Organize and file notice records in SharePoint at project and divisional levels.
• Organize and manage project files issued to homeowners.
• Support homeowner information sessions and touchpoints
• Manage supplies and place orders as necessary.
• Oversee and support various ongoing projects and initiatives
• Compile and update weekly reports.
• Investigate and prepare responses for addressing claims
• Deliver regular updates to homeowners ensuring consistent communication about the status of a client’s home
• Assist the Customer Care team during peak periods
• Respond to and investigate homeowner inquiries as required
• Maintain updated knowledge of the company’s products, services and policies
• Participate in team meetings, providing valuable customer feedback to enhance service quality.
• Oversee the Tarion portal for Delayed Closing/Delayed Occupancy submissions and support the investigation of customer claim(s).
• Evaluate and interpret data from Avid and CX scorecards, providing detailed analysis and trends to the Customer Care Director.
• Prepare reports for Customer Care and Internal Departments regularly.

What you bring

• Post-secondary degree/diploma attained; Business Administration is an asset.
• Two to four years of experience in an administrative/coordinator role, preferably in a corporate environment. Strong computer skills in MS Office, in particular Word, Excel, and PowerPoint.
• Strong organizational and time management skills.
• Ability to recognize and meet deadlines in a fast-paced work environment while maintaining a positive attitude and flexible work style.
• Self-motivated, confident individual who can work well independently and in a collaborative team environment.
• An outgoing personality who can professionally greet and address the public/homeowners.
• Exceptional communication skills include excellent research, writing, oral, and listening skills.
• Ability to build and maintain relationships internally and externally.

Bonus points

• Experience working within a customer service experience role.
• Experience with JD Edwards is an asset.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate a​b​​out creating and promoting a diverse and inclusive environment where everyone ​can do their best work.  Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone. ​​​​

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.