Fixed Route Operator

Operators Memphis, Tennessee


FLSA:                Non-Exempt
Job Title:           Fixed Route Operator
Department:      Transportation Operations
Reports to:        Director of Service Delivery
Hourly Salary:   $19.79 per hour

Closing Date for Accepting Applications:  Until Filled

In order to be considered for this position, applicants must be at least 21 years old and have a Class D Driver’s License.  

Upon successful completion of training, Fixed Route Operator candidates will obtain a CDL (“Commercial Driver's License”) with "P" endorsement.

1. Operate one of several different coaches or vans in a safe, courteous, and reliable manner on a designated route within a defined time schedule.
2. Direct and assist passengers in a safe and orderly fashion in loading and unloading. Provide assistance to passengers with disabilities and the elderly as required including operating platform wheelchair lifts.
3. Operate and communicate two-way radio system as regulated by the FCC. Notify central dispatch of deviations, overload, accidents, or passenger incidents. Notify central dispatch of passengers' medical or behavioral problems and vehicle mechanical or electrical trouble.
4. Responsible for the collection of appropriate fares. Distribute and collect transfers, tickets and coupons. Operate on-board computer for fare box.  Dispense information to passengers as requested.
5. Advise passengers of rules and regulations when necessary.
6. Complete and submit written reports concerning passenger incidents.

Other Job Functions:
1. Provide information concerning routes, fares, schedules and transfer points.
2. Secure and turn in articles found in vehicle.
3. Assume additional responsibilities as required.


High school diploma or GED required.

1. Must be able to read, write, and speak English; perform basic mathematical procedures. 
2. Must possess a valid driver's license and have had no suspensions or revocations during the last five years; must have the ability to secure and maintain a Class A or B ("P" endorsement) Commercial Driver's License. 
3. Must successfully pass a computerized test and be able to write legibly in the preparation of trouble cards, accident reports, etc. 
4. Must possess basic knowledge of MATA transfer locations and other MATA services, routes and fare structures.
5. Must be able to communicate effectively with the public required to include ability to serve the needs of the disabled and the elderly.
6. Must be able to comprehend written and oral directions, bulletins, routes, fares, etc.
7. Must be willing to comply with MATA’s Drug and Alcohol Policy.
8. Must always comply with safety and COVID protocols.

As driving a vehicle is the primary duty in this position, extensive periods of sitting are required.  Requires ability to withstand exposure to weather conditions, dust, engine fumes and extreme noise levels.  Requires ability to perform hand-over-hand method of steering vehicles and be able to grip a steering wheel; flexibility of arms is required to safely maneuver all types of coaches and vans.  May be required to lift or push 50 lbs.; overhead reaching.  In the normal course of the day, may be required to push or pull passengers in wheelchairs.

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.


Effective through December 31, 2022, a $3000 hiring bonus is being offered for CDL, “P” endorsed fixed route, and trolley operators as well for mechanics. Also effective through December 31, 2022, for those hired for our full inhouse CDL with a “P” endorsement training program and for those with a CDL hired for the “P” endorsement only training program, we are offering a $2000 retention bonus. Additionally, effective through December 31, 2022, for those hired in our paratransit (MATAplus) division with an “F” endorsed license, we are offering a $1000 hiring bonus. Previously employed fixed route or trolley operator applicants or mechanic applicants who are interested in reapplying for employment should check with your recruiter for bonus eligibility requirements and restrictions.