Chief of Staff (Pacific Time Zone only)
Description
This role is specifically targeting those in the Pacific Time Zone - ideally in the San Francisco Bay area or nearby.
As the Chief of Staff (COS), you will be a force-multiplier for the CEO. As a data-driven, senior support partner to the CEO, you will ensure alignment, momentum, governance, and accountability across a global organization. This role combines business operations, people management, and cross-functional orchestration. The Ideal candidate will be self-motivated and someone who thrives managing ambiguity and getting things done while executing independently. You must be technical and extremely technology and data savvy.
This leader must have strong experience in consulting, digital marketing or technology-led environments, thrive in ambiguity, and possess exceptional relationship-building skills across executives, employees, and clients
Key Responsibilities:
- Executive Support
- Serve as the CEO’s trusted right hand, executing organizational priorities and key decisions.
- Translate the CEO’s vision into actionable measurable plans for global operations, autonomously
- Serve as a first escalation point for issues requiring CEO-level visibility or alignment.
- Lead planning cycles, quarterly business reviews, annual operating plans, and cross-company goal setting activities.
- Be an expert in crafting solutions with the business needs, employee needs and client needs balanced (win/win/win)
- Have direct experience (not peripheral) in goal setting, QBRs, dashboards and client management
- Produce monthly QBR’s tied to measurable metrics and summaries
- Partnering with Human Resources, ensuring alignment between business and people strategy.
- Technical Program Management
- Leveraging expertise in data and insights to create governance and frameworks
- Expertly learn and derive insights from Salesforce, Mavenlink/Kantata, and Google Suite
- Drive operational rhythm and governance across the company.
- Develop frameworks, processes, and operating models that improve efficiency, transparency, and cross-team collaboration.
- Identify organization gaps, risks, and opportunities, build recommendations for structure, resourcing and execution.
- People Management & Team Leadership
- Gathering actions and next steps from meetings and executing on behalf of the CEO.
- Setting strategic/logistical framework & execution of offsites, CEO travel requirements and any other ad hoc projects as needed.
- Pushing updates and summaries, in a clean efficient manner - Not requiring constant pulls
- Keeping track of all the ideation and strategy and being able to effortlessly weave them into next steps which make sense for our business
- Build decks for the CEO
- Sit in on industry calls and capture and execute on next steps
- Directly manage any Direct Reports to the CEO as needed. This could range from Junior to Senior Profiles.
- Complete all execution/ administrative tasks on behalf of the CEO examples include:
- Executive Communications & Stakeholder Engagement
- Own executive communication materials: CEO updates, board decks, RFI/RFP, strategy presentations, and company-wide communications.
- Ensure consistent, aligned messaging across global regions and business units.
- Act as a representative of the CEO in key internal meetings, client interactions, and strategic discussions where appropriate.
- Build strong relationships across global partnerships, with client partners and external vendor partners.
Success will be measured by:
CEO leverage and capacity gained:
The CEO’s time is focused on the highest-value priorities, with reduced context switching, fewer dropped threads, and clearer decision-making. - Examples of Success Metrics:
The CEO’s time is focused on the highest-value priorities, with reduced context switching, fewer dropped threads, and clearer decision-making. - Examples of Success Metrics:
- # of workflows and meetings the CEO can exit from
- Successful creation of dashboards that summarize the health of the organization
- Speed with which you can ensure governance of expectations
- Ability to quantify that governance
Execution velocity:
Ideas, decisions, and conversations are consistently translated into concrete actions, owners, and outcomes without repeated follow-up.
Ideas, decisions, and conversations are consistently translated into concrete actions, owners, and outcomes without repeated follow-up.
Reliability and follow-through:
Commitments are tracked, deadlines are met, and critical work moves forward without reminders or escalation.
Commitments are tracked, deadlines are met, and critical work moves forward without reminders or escalation.
Clarity and organization:
Complex, fast-moving initiatives are organized into clear plans, timelines, and next steps that align teams and reduce ambiguity.
Complex, fast-moving initiatives are organized into clear plans, timelines, and next steps that align teams and reduce ambiguity.
Quality of executive materials:
Briefs, decks, and written communications are accurate, well-structured, and decision-ready, requiring minimal revision.
Briefs, decks, and written communications are accurate, well-structured, and decision-ready, requiring minimal revision.
Judgment and discretion:
Sensitive information is handled with care, priorities are sequenced thoughtfully, and the CEO can trust you to act in the best interest of the business without micromanagement.
Sensitive information is handled with care, priorities are sequenced thoughtfully, and the CEO can trust you to act in the best interest of the business without micromanagement.
Proactive problem solving:
Issues are identified early, options are surfaced with recommendations, and potential blockers are resolved before they slow progress.
Issues are identified early, options are surfaced with recommendations, and potential blockers are resolved before they slow progress.
Operational calm under pressure:
During high-volume or high-stakes periods, the CEO and leadership team experience stability, predictability, and momentum rather than chaos.
During high-volume or high-stakes periods, the CEO and leadership team experience stability, predictability, and momentum rather than chaos.
Qualifications
- Bachelor’s degree, MBA or advanced degree preferred.
- Strong quantitative or analytical fluency
- Expert in Google Suite and Sheets - Required
- Extremely strong and direct experience with Salesforce, Mavenlink/Kantata, Marketo or equivalent, HIGHLY recommended.
- 5-10 Years of proven experience in digital marketing, business operations, consulting, strategy, or a related leadership field.
- Experience working in global organizations serving enterprise and/or SMB clients.
- Direct experience as a COS or in an equivalent role in prior work experience
- Strong people management experience with the ability to mentor and develop high-performing teams.
- Proven ability to influence and collaborate with C-level executives.
- Exceptional communication skills–written, verbal, and presentation.
- Demonstrated success leading cross-functional initiatives in fast-paced, high-growth environments.
- Deep understanding of digital marketing technology ecosystem, platforms and industry trends.
- Ability to travel as needed, estimated to be less than 10%.
Preferred:
The preferred candidate will be an intellectual athlete who can learn fast and completely. You will be motivated by complexity, not confused or overwhelmed by it. You both give and are able to receive direct, efficient, transparent communication. You can work autonomously and do not need micromanagement. You own outcomesWhy this Role is Exceptional:
- High-impact seat at the table: You will directly shape strategy, operations, and leadership maturity for a global digital marketing consultancy.
- Force multiplier to the CEO: Enabling global scale, innovation, and operational excellence.
- Cross-functional influence: A role that spans strategy, operations, people, culture, and client experience.
- Growth: A role that allows for growth within the role with expanding responsibilities, ownership and exposure.
- People: Working with one of the most incredible teams in the industry
About Marvel Marketers
Marvel Marketers (www.marvelmarketers.com) is a Marketing Automation, Digital Marketing, Experience Management, and ABM Consultancy. Our clients are sophisticated so we only hire the best to keep up and add value along the entire Digital Marketing Maturity Curve. We also partner strategically on custom digital marketing roles to help support all areas of our client's Digital Marketing Strategy. As we continue to grow and expand our service offerings, we are looking for the best and brightest to join our team. If you applied for a previous role, apply again! Our needs continuously change and evolve. Marvel Marketers offers a comprehensive benefits package, Paid Vacation, Paid Holidays, Full Bootcamp Marketo Level 1 and Level 2 Training, Ongoing Training programs, and an epic team of people to work with.
Please note: Marvel is seeking individuals authorized to work within the country the position is located in, and is not offering any immigration and/or visa sponsorship at this time
Marvel Marketers is an Equal Opportunity Employer
Supported by TalentX Staffing: We solve for X. Learn more at talentxstaffing.com.