Description

Position Summary

The Customer Service Representative position is responsible for providing customer service, placing new phone orders and changing existing orders for ready mix customers.

Requirements

• Answers the phones and places new orders
• Call customers as needed for dispatchers
• Responsible for total customer satisfaction
• Speak to our customers in a positive and friendly manner
• Answer customer’s questions on  concrete products

Minimum Education and Experience

• High school degree or equivalent
• Experience in the ready mix concrete industry and strong understanding of concrete, admixtures and aggregate
• 1-3 years of related experience using COMMAND data dispatch system

Knowledge, Skills and Abilities

• Strong computer, phone and customer service skills
• Excellent communication and organizational skills
• Ability to multi-task in a fast paced environment
• Willing to work various hours including overtime
• Ability to maintain composure in all situations and not become defensive or irritated
• Knowledge of Dallas/Fort Worth and surrounding geographic area
• Bilingual preferred

Equal Opportunity Employer/Veterans/Disabled