Description

The Customer Service Representative receives customer orders and coordinates activities of multiple cement and aggregate shipping facilities, including rail movements, scheduling orders to specific jobsites to fulfill customer needs. Works closely with Marketing/Sales as well as dispatch team to provide customer service and follow up to ensure customer satisfaction with all aspects of services and products delivered. Also includes graphical analyses of sales volumes, customer materials volumes, and follows up to sales calls.

Position Summary

Under the direction of the Logistics Manager, the Customer Service Coordinator receives customer orders and coordinates activities of multiple cement aggregate shipping facilities, including rail movements and scheduling orders to specific job sites to fulfill customer needs. Works closely with Marketing/Sales as well as dispatch team to provide customer service and follow up to ensure customer satisfaction with all aspects of services and products delivered. It also includes graphical analyses of sales volumes, and customer materials volumes and follows up to sales calls.

Requirements

• Establish positive relationships and open communications with customers, contract haulers, and fellow employees, including production, administration, and sales.
• Set up new dispatch orders for customers and placed add-on products to existing orders.
• Respond to customer requests through verbal and/or written communications.
• Answer all incoming customer calls.
• Research freight costs to targeted areas for job bids and customer quotes.
• Maintain communication with sales and production teams on incoming product orders.
• Receive material specifications etc., and review for correct application.
• Analyze customer job specifications and assist customers with material recommendations as required.
• Evaluate incoming material specifications to ensure compliance with ASTM.
• Prepare and maintain graphical analysis of product sales data, including customer materials consumption by product, sales volumes, production volumes, etc. Prepare special presentation materials as required.
• Prepare all freight invoices for payment daily by verifying signatures, correct copies of tickets, and freight rate, and calculate invoices.
• Research and correct tickets billed to the wrong customers or customer tickets showing the wrong material.
• Complete transmittal forms for the “sales delivery tickets” that pertain to each area of business and product or service.
• Other duties as assigned.

Minimum Education and Experience

• High School Diploma or equivalent required.
• A./B.S. degree in a related field from an accredited university or college preferred.
• Five (5) years experience in cement, aggregates, ready mix, or energy-related industries.

Knowledge, Skills, and Abilities

• Excellent communication skills, both oral and written. Strong customer service orientation.
• Must be a self-starter and a team player.
• Must be able to work independently and with little supervision.
• Extensive knowledge of ASTM, API and DOT standards and specifications.
• Knowledge of shipping areas.
• Must have proficient computer skills and experience with Word, Excel and PowerPoint.
• Must be able to research/analyze customer needs information and process correctly.
• Must be able to recognize different types of material.
• Must be able to maintain focus under heavy workloads. Must multitask in a stressful environment with numerous interruptions and conflicting demands.
• Knowledge of Quality Control procedures relating to oil well cement aggregate materials is strongly preferred.
• Must be able to perform calculations related to pricing, freight rates, cash sales, inventory, material volumes, weights, and basic geometry.
• Must be able to read and interpret materials specifications and evaluate the Martin Marietta product family for the most appropriate application/solution.
• Must be available for overtime as required, including weekends as well as possible shift work.
• Bi-lingual preferred.

Physical Requirements

• Must be able to lift and carry product samples, ticket boxes, and other supplies weighing up to approximately 50 pounds and carry 10 feet.
• Must be able to communicate clearly on telephone and two way radio.
• Must be able to use office equipment, including PC, adding machine, fax machine, printers, etc., for up to 12 hours per day.
• Must be able to walk on uneven and/or slippery ground.
• Must be able to work up to 12 hours per day for extended periods.

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including: 

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension
• Salary Continuation – Short-Term Disability
• Long-Term Disability Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.