Customer Service Representative NTRM

Customer Service Dallas, Texas


The Customer Service Representative position is responsible for providing customer service, placing new phone orders and changing existing orders for ready mix customers.



  • Answers the phones and places new orders
  • Call customers as needed for dispatchers
  • Responsible for total customer satisfaction
  • Speak to our customers in a positive and friendly manner
  • Answer customer’s questions on  concrete products
  • Knowledge of Dallas and surrounding geographic area

Minimum Education and Experience

  • High school degree or equivalent
  • Experience in the ready mix concrete industry and strong understanding of concrete, admixtures and aggregate
  • 1-3 years of related experience using COMMAND data dispatch system

Knowledge, Skills and Abilities

  • Strong computer, phone and customer service skills
  • Excellent communication and organizational skills
  • Ability to multi-task in a fast paced environment
  • Willing to work various hours including overtime
  • Ability to maintain composure in all situations and not become defensive or irritated
  • Bilingual preferred

Equal Opportunity Employer/Veterans/Disabled