Benefits Specialist

Human Resources Raleigh, North Carolina


Reporting to the Benefits Director, the Benefits Specialist is responsible for the administration of benefit programs. The Benefits Specialist is actively involved in program development, implementation and continuous improvement efforts. This position provides guidance and assistance to company locations (field HR Business Partners) on various benefit plans. The Benefits Specialist handles employee and retiree benefit inquiries and issues to ensure quick, equitable and courteous resolution. The Benefits Specialist serves as day-to-day contact for third-party administrators and independently provides direction with respect to maintenance of records and administrative procedures.


  • Engage in project management for various benefits department initiatives
  • Assist in leading the annual enrollment process; review enrollment materials, execute user-acceptance testing, validate upload of election data for the new plan year
  • Serve as team lead on various change management initiatives (e.g., plan design and process change implementations, benefits integration activities resulting from M&A activities, etc.)
  • Participate in the design and implementation of new benefit programs and service providers
  • Develop in-depth knowledge of company’s benefit programs, policies, processes, vendors and contracts to ensure efficient program administration and effective customer support
  • Build strong relationships with plan providers; troubleshoot issues; ensure the successful transmission/receipt of vendor interface files and necessary correction action for records with errors
  • As the primary point of contact for complex escalated benefit issues, responds to benefit inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
  • Proactively identify opportunities to enhance benefits program value and improve efficiency of benefits administration processes
  • Collaborate with internal and external partners to create effective benefit plan communications and increase employee engagement
  • Assist in the design and execution of controls to ensure process oversight (e.g., review of vendor reporting, reconciliation of claims and payment data, reports on processes for audit purposes, etc.)
  • Participate in benefit program regulatory compliance activities (e.g., government filings, nondiscrimination testing, ACA reporting, etc.) and assists in internal/external audits

Qualifications and skills:

  • Bachelor’s Degree (Human Resources, Finance, Business Operations or related field preferred)
  • 3 to 5 years of benefits administration and/or Human Resources generalist experience
  • Must be able to effectively interact with internal and external customers, vendors and consultants
  • Strong proficiency with MS Office products, emphasis on advanced Excel skills
  • Proactive, highly driven and self-directed; Able to quickly adapt and prioritize activities and self-manage work focus and time for optimum results
  • Ability to establish a project plan and effectively manage internal resources and third-parties/vendors
  • Superior analytical, organizational and problem-solving skills
  • Ability to communicate persuasively and deliver a clear and concise message (written and verbal)
  • Strong commitment to professional development, to include pursuing professional designations (e.g., SPHR, PHR, CEBS, CBP, etc.)

Equal Opportunity Employer/Veterans/Disabled