Customer Service Site Representative

Other Bryan, Texas


Description

Position Summary

This is a skilled position with a primary responsibility to be a Customer Service Representative to our concrete finishers.  This will require the candidate to be bi-lingual.

    • High School diploma or general education degree (GED) required. Prior experience (1-3 yrs) with Command Series order entry.
    • Ability to read and write short correspondences, and memos.
    • Ability to add, subtracts, multiply and dived in all units of measure, using whole numbers, common fractions, and decimals.
      • Provide assistance with orders for non-English speaking customers.  
      • Have a pleasant and accommodating voice and professional attitude with all customers on job sites.
      • Develop a positive rapport with finishers and ready mix drivers, dispatchers, and sales team. 
      • Solve problems in a timely manner while fostering lasting business relationship with our customer.
      • Must be familiar finding jobsites and helping our drivers get in and out of the jobs safely.  
      • Must be able to determine travel time to jobs and best plant locations to service the job.
      • Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.
      • Record accurate delivery and product information to dispatch, negotiates delivery times with Customers. Attention to Detail is imperative.
      • Must be able to perform long hours, while multitasking between dispatch, drivers and customers.   May be required to stand for long periods of time.  
      • Computer skills; to perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software (Command Alkon); Internet software; Order processing systems; Spreadsheet software and Word Processing software.
Essential Duties and Responsibilities
      • Qualifications

        To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

      • Education and/or Experience

      • High School diploma or general education degree (GED) required. Prior experience (1-3 yrs) with Command Series order entry, tracking and scheduling is a plus.
      • Ability to read and write short correspondences, and memos.
      • Ability to add, subtracts, multiply and dived in all units of measure, using whole numbers, common fractions, and decimals.
      • Computer skills; to perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software (Command Alkon); Internet software; Order processing systems; Global positioning system software; Spreadsheet software and Word Processing software.

    Equal Opportunity Employer/Veterans/Disabled