Dispatcher

Transportation Tempe, Arizona

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Description

JOB SUMMARY
The Ready-Mix Dispatcher is responsible for the efficient scheduling and real-time tracking of concrete deliveries to maximize fleet utilization and ensure superior customer service. This role serves as the primary link between customers, sales representatives, and mixer drivers. The objective is to optimize "cubic yards per driver hour" while maintaining a steadfast commitment to Martin Marietta's "Safety First" culture and operational ethics.
KEY DUTIES AND RESPONSIBILITIES
  • Accurately enter customer orders into the central dispatch system verifying mix designs, slump requirements, and delivery windows.
  • Run current and future delivery schedules, evaluating the fleet's capacity to handle requested yardage and scheduling business up to 90 days in advance.
  • Perform basic accounting tasks, including processing C.O.D. payments, verifying tax numbers (MPC), and quoting prices within established company guidelines.
  • Monitor the "GPS status board" to track trucks during loading, transit, and unloading phases.
  • Adjust delivery schedules dynamically to account for job site delays, plant downtime, or mechanical emergencies, transferring assets between plants as needed.
  • Generate delivery tickets and provide drivers with accurate navigational assistance to complex job sites to minimize "time in drum."
  • Answer 100+ daily calls to resolve disputes, confirm pour progress, or adjust order volumes.
  • Maintain constant radio/phone contact with Mixer Drivers, Production Coordinators, and Sales Representatives regarding mix design changes or plant issues.
  • Coordinate with the shop and maintenance teams to schedule plant repairs or identify trucks with mechanical issues for immediate service.
  • Ensure all operations comply with DOT (Hours of Service), OSHA, and EPA regulations.
  • Participate in mandatory safety meetings and proactively communicate safety hazards to drivers and customers.
  • Maintain meticulous records of unusual job site situations or delivery disputes to facilitate future reference and resolution.
QUALIFICATIONS
Education
High school diploma, GED, or relevant experience
Work Experience
1+ years of experience in the Construction, Ready-Mix, or Logistics industry.
Knowledge, Skills, and Abilities
Technical proficiency
OSHA compliance and regulation
EPA
Time management
Detailed oriented
Problem solving
Critical thinking
Collaboration
Effective communicator (written and spoken)
Industry knowledge
Geographical aptitude
Adaptability
ADDITIONAL DETAILS
Physical Requirements
Ability to sit for extended shifts.
High visual acuity for reading detailed reports and multiple computer monitors simultaneously.
Capacity to manage a high volume of inbound calls and radio traffic without loss of accuracy.
High demand for reading detailed reports, tracking software, and entering data into central order systems.
Able to work overtime and weekends as needed.
Working Conditions
High-stress and fast-paced. Must be able to resolve "conflicting demands" such as equipment breakdowns, driver delays, and urgent customer requests simultaneously.
Disclaimers
In addition to the primary responsibilities outlined, the successful candidate may be expected to take on other tasks and assignments as required, including but not limited to duties outside the typical scope of the role to support overall team operations and organizational needs. Flexibility and adaptability to evolving job demands are essential.
 

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including: 

  • Medical
  • Prescription Drug
  • Dental
  • Vision
  • Health Care Reimbursement Account
  • Dependent Care Reimbursement Account
  • Wellness Programs
  • Employee Assistance Plan
  • Paid Holidays and Vacation
  • 401(k) with Company matching
  • Pension
  • Salary Continuation – Short-Term Disability
  • Long-Term Disability Options
  • Employee Life Insurance
  • Spouse & Dependent Life Insurance
  • Business Travel Accident Insurance
  • Direct Deposit Payroll
  • Educational/Tuition Assistance Plan
  • College Scholarship Program – for dependent children
  • Matching Gift Program
  • New Auto Purchase Discount Plans

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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