Customer Support Specialist
Description
Job Overview:
The Billing & Customer Support Coordinator is responsible for ensuring accurate and timely order processing, invoicing, and customer communication. This role plays a critical part in supporting daily operations by managing customer orders, maintaining data accuracy, and coordinating with internal teams to meet customer expectations.
This position requires strong attention to detail, a high level of organization, and a commitment to delivering excellent customer service. This position is full-time, Monday - Friday, $21.00 - $23.00/hr.
Responsibilities and Duties
- Process customer orders received via phone, email, and fax with a high degree of accuracy
- Manage invoicing and order-related documentation
- Respond to customer inquiries in a professional and timely manner
- Identify, research, and resolve order, shipment, or billing issues
- Follow through on open items to ensure full resolution and customer satisfaction
- Build and maintain strong customer relationships through clear and effective communication
- Collaborate with Sourcing, Purchasing, Logistics, and Operations to fulfill customer needs
- Maintain adherence to company processes, controls, and accuracy standards
Skills and Qualifications
- High school diploma required; college coursework or degree preferred
- Minimum of 3 years of office or administrative experience
- Strong data entry skills with a high level of accuracy (alphanumeric preferred)
- Typing speed of 50+ WPM
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Professional and customer-focused communication style
- Strong organizational and problem-solving skills
- High attention to detail and ability to identify and correct errors
- Ability to learn quickly and retain process knowledge
- Team-oriented with a strong work ethic
- Experience in order fulfillment, billing, or customer support
- Exposure to transportation, logistics, or parts distribution environments
Physical Requirements
Office Environment
- Must be able to lift/carry 5 lbs frequently.
- Must be able to lift/carry 25 lbs occasionally.
- Must be able to lift/carry 50 lbs infrequently.
- Prolonged periods of sitting at a desk and working on a computer.
Benefits
Eligible the 1st of the month following 60 days:
- Affordable Medical, Dental, and Vision Insurance
- 401(k) + Company Match!
- Life Insurance/Accidental Death/Long-Term Disability – Company Paid
- Supplemental Life Insurance
- PTO After 30 Days
- Paid Holidays After 30 days
- Parental Leave after 6 Months of Hire
- Employee Assistance Program (EAP)
About Martec:
Martec is a rapidly growing company that has over 60 years in the transportation industry and is the largest and most experienced single-source for intermodal and semi-trailer repair parts and supplies distributed to the Americas. We are looking to provide a great opportunity for the right candidate who is eager for growth in a fast-paced environment.
We are an EEO Employer that offers great growth opportunities and strives to promote from within those employees who share our company values and exhibit a strong work ethic.
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