Branch Operations Supervisor
Description
Title:
Branch Operations Supervisor
Job Purpose:
To manage the day-to-day office operations – import, exports, transportation, (both domestic and international) functions. The aim of this position is to ensure all shipments are efficiently processed, recovered and dispatched in time to meet schedules required by the customers. The position includes managing all aspects of operational employees, ranging from their performance to assisting with their personnel files. The position extends to creating workable formal relationships with sub-contractors, handling facilities and maintaining a clear communication line with other departments within the offices and departments. |
Main Duties and Responsibilities:
Reporting to the Regional Operations Manager, this person will be responsible for successfully managing their nominated region.
- Management and supervision of operations and warehouse staff
- Identify areas needed for staff cross-training and development
- Help reducing fixed costs and increasing gross margin working on solutions to establish new cost-efficient routes, negotiating with providers, etc. controlling facility / utility costs.
- Manage and increase the effectiveness and efficiency of other departments (CS, HR, and Finance), through operational improvements and advanced communication
- Participate in and contribute to the long-term planning, including an initiative geared toward the country’s operational excellence.
- Oversee overall operational management, planning, systems and controls.
- Management of LSPs relevant to the nominated region.
- Work with the warehouse staff to meet compliance, environmental & security standards
- Improve the operational systems, processes, and policies in support of organizations mission - specifically, support management reporting, information flow and management, business process and organizational planning.
Requirements:
Telephone communication
Email communication
Work with:
Customer Services
Customs brokers and official authorities (TGA, etc…)
Marken Offices and Overseas and Domestic Agents
Administration
Sales
To always adhere to all company Policies.
To undertake any other reasonable duties at the request of the Regional Operations Director.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.