Description

Title:

Key Account Excellence Investigation Analyst

Job Purpose:

Key Account Excellence Investigation Analyst is responsible for leading various data and analysis efforts for Marken and Key Accounts.

The KAEIA analyzes internal trends and investigations, interacts and works with all Marken departments and stakeholders to resolve and avoid any recurrence.

KAEIA must have knowledge of the various data sources available for reporting and must have a clear understanding of Marken business to appropriately apply criteria and methodology.

 The role involves understanding the client’s business, delivering solutions, and overseeing the execution of investigation and GXP needs across multiple regions.

Key Accounts Excellence Investigation Analyst is expected to work in a cGXP environment, have working knowledge of cGxP processes, the ability to manage multiple ongoing projects concurrently, conflict resolution skills, a strong customer facing capability, action oriented, and be compliant minded.

Main Duties and Responsibilities:

• Identify issue trends on investigations, globally and work with other department in order to resolve and avoid any reoccurrence globally.
• Lead and participate in analysis, interpretation, and translating of complex data, issues, trends, and relationships into effective strategies and action plans.
• Present findings of analyses on investigations to various staff levels. Present results in formats that are easy to understand and appropriate to the audience.
• Act as expert for case reviews
• Exercises timely and accurate data mining techniques and develops new or modifies existing reports that ensure consistent and congruent conclusions to data analysis.
• Responsible for managing assigned projects and effectively communicating with the management team any project deadlines that may be in jeopardy of being met, well in advance of the due date.
• Designs and enhances databases to support reporting and analysis needs
• Use analytical skills to determine solutions and resolve problems.
• Demonstrate a commitment to incorporate LEAN principles into daily work.
• Monitor, review, and track performance on KPIs for priority initiatives, proactively communicating results and trends to management and any members.
• Establish and maintain effective working relationships with others throughout the organization.
• Able to write a detailed and structured investigations through data collection, collaboration, interviews and analysis to determine root causes to ensure Key Account and Marken timelines are met in compliance with Marken’s procedures and Client’s requirements documentation.
• Perform, if needed, Effectiveness checks required for the associated investigations written.
• Escalate and mitigate any necessary issue, work with management
• Participate actively in all meetings to update management, peers, sites
• Track and communicate process improvements in the region, including Standard Operating Procedures and Client Documentation.
• Attend to client’s audit if necessary.
• Act as a Key Account Excellence advocate by providing feedback to the Teams on needs/experiences and lead cross functional initiatives to improve processes.

Requirements:

• Knowledge of Good Manufacturing Practice, Good Storage Practice and Good Distribution Practice guidelines.

• Previous experience in Technical Writer, Customer Services or quality management with an eye for details.
• Knowledge of local regulations.
• Six Sigma certified preferred.
• 2+ years of relevant experience working in a Technical Writer, Customer Experience, Quality Assurance role
• Associate degree and/or equivalent university degree/ certifications.

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.