Cell & Gene Control Tower Logistics Coordinator

Cell & Gene Singapore, Singapore



CGT Control Tower Logistics Coordinator

Job Purpose:

An incredible opportunity to be on the frontline of healthcare innovation and

to help facilitate the shipments and therapies aimed to save human life!

This will change the face of medicine as we know it. In this role, the

candidate will provide an enhanced level of customer support and

operational support for movement of any cell and gene shipment through

our Marken’s network and that of our parent company, UPS. These

activities will be managed out of the state of the art control center in

Raleigh-Durham. This will include booking critical shipments, working with

our global branches to facilitate these movements, tracking through our

GPS technology and proactively acting to avoid delays and risks. Logistics

Coordinators will provide a superior level of monitoring for these life saving


Main Duties and Responsibilities:

  • Reporting to the Program Director, this person will be responsible for successfully supporting the daily operations as it relates to cell and gene shipments. This will include the daily co-ordination with various branches and close monitoring of our Maestro system.
  • Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents.
  • Book shipments in Maestro against client specifications and pre-defined lane mapping. Pre-alert Branches and LSPs to the collection and delivery instructions. Review customer bookings in Maestro.
  • Update Maestro milestones and chase any milestones not added as agreed.
  • Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments.
  • Ensure documentation is accurate, complete and attached to Maestro as defined in COPs and SOPs.
  • Monitor GPS tracking on all CGT shipments as well as daily dashboards.
  • Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment.
  • Provide clear and accurate information regarding the handling of the shipments, especially when shipments are delayed.
  • Post flight and trace investigations to improve service.
  • Provide support and assistance when dealing with special requirements and inform the Customer Services Group / Project Management team accordingly.
  • Produce daily reports, which detail any transport issues within the Marken network
  • Monitoring LSPs carrying out a job. This may include calling ahead, sending dispatch instructions, training and multiple follow ups to ensure 100% accuracy.
  • Ensure All POD’s are recorded within Maestro within the correct agreed timeframes.
  • Monitor and analyze repetitive operational issues to develop solutions and lessons learned.


  • Strong knowledge of PC and Microsoft Programs
  • Ability, thorough knowledge, to adapt and deal with enquiries & day to day issues
  • General logistics knowledge (1-3 years minimum)
  • Pharma background (1-3 years minimum)
  • Customer Service
  • Eye for detail
  • Able to think on their feet
  • Excellent communication skills
  • Ability to liaise with other dept, demonstrating good communication skill
  • Problem Solving
  • Flexibility in working hours
  • Organized and skilled in tracking
  • Experience in dealing with people and speaking to clients
  • Experience in the courier or freight industry
  • Experience in Pharma, Medicine, or Logistics (REQUIRED)
  • Experience in multi-tasking
  • Airline experience
  • Import and Export
  • Proven work history
  • PC and Microsoft products experience a must
  • Associate degree, 4 year degree or reasonable work experience as a substitute for education



Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.


Moving Our World Forward by Delivering What Matters.