Event Staff - Security, Incident Response Team

Ballpark Operations Seattle, Washington


Description

JOB DESCRIPTION

 

Job Title:Event SecurityIncident Response Team

Department:Security

Reports To:Event Security Supervisor

Status:Part-Time, Nonexempt

 

Primary Objective:  Contribute to guests’ exceptional experience by diligently, respectfully, and efficiently responding to Code of Conduct, guest behavior or alcohol-related situations.

 

Essential Functions:

  • Enforces all T-Mobile Park Security Department policies and procedures in a proactive and professional manner. 
  • Defuses and de-escalates situations.
  • Resolves concerns, provides information and directions to guests, clients, vendors, staff and visitors in a prompt and courteous way.
  • Elevates questions and concerns to supervisor promptly.
  • Assists with emergencies, including but not limited to injuries, alarms, altercations and evacuations.
  • Serves as initial responder to incidents and concerns collecting information and controlling area as necessary.
  • Ensures that staff and event credentials are worn and visible at all times.
  • Performs access control functions, ensuring only proper credentials are allowed to access restricted areas
  • Identifies and reports hazards and safety concerns. 
  • Completed incident reports as required.
  • Stand and/or walk in assigned area to observe guest behavior and provide a supportive presence to assist guests in understanding and complying with the Code of Conduct.
  • Repeatedly scan assigned area for signs for disruptions, Code of Conduct and alcohol related issues.
  • Interact with guests to assess the situation and respond according to appropriate procedures.
  • Respond to requests for assistance from other employees who have identified possible Code of Conduct or alcohol-related issues.
  • Monitors crowds, ensuring proactive crowd management and line control methods are being utilized. 
  • Partners with law enforcement and emergency medical services to ensure safety. 
  • Performs identification checks as necessary.
  • Ensures that all T-Mobile Park alcohol policies are enforced, reported and tracked effectively.
  • Stand, walk at a moderate or fast pace, move up and down stairs, and occasionally run in order to complete job assignments or respond to an incident. 
  • Promptly and effectively communicate safety and security concerns using two-way radio or other provided communication tool.  Must also be able to hear and comprehend two-way radio communication to monitor or address security concerns in assigned area.
  • Complete Techniques for Effective Alcohol Management (TEAM) training and all other mandatory Team Member meetings and training.
  • Performs all other security duties as assigned.

 

Education and Experience:

  • Completion of Techniques for Effective Alcohol Management (TEAM) training required.
  • Washington State Mandatory Alcohol Server Training (MAST) certification preferred.
  • Must be 18 years of age or older.

 

Competencies, Knowledge, Skills and Abilities (KSA’s):

  • Ability to follow written and/or oral instructions.
  • Strong customer focus; treats all guests with respect and courtesy.
  • Must possess outstanding written and verbal communication, capable of effectively elaborating the reasoning and process behind decisions or policies and handling sensitive situations with professionalism and integrity.
  • Demonstrated critical thinking ability and strong problem-solving skills; identifying, collecting, and analyzing relevant information to a problem and create multiple solutions.
  • Appreciation for the Seattle Mariners mission and values, with the ability to professionally and positively represent the organization, maintaining extreme discretion and confidentiality.
  • Appreciation for the Seattle Mariners mission and values, with the ability to professionally and positively represent the organization, maintaining extreme discretion and confidentiality.
  • Effective verbal communication skills; clear, respectful, and appropriate communication to all guests. Must be able to work fluently in English; bi-lingual skills are a plus.
  • Exercise sound judgment and possess strong interpersonal skills to diffuse and resolve complex situations.
  • Ability to work as part of a team of two in a fast-paced environment.

 

Physical Activities and Working Conditions (for the Essential Functions):

  • Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
  • Must be able to work afternoon, evening and night games or events, prior to opening of facility to the public and/or through closing of the facility.
  • Must stand and/or walk on concrete surfaces including stairs at a moderate or fast pace for duration of a baseball game or event.  Must be able to run if needed.
  • Must have functional vision.
  • Must be able to use communication tools such as two-way radios.
  • Must have the ability to use current technology (including, but not limited to handheld devices and incident reporting software).
  • Must be available to work 15 calendar days per month.