Key Holder / Shift Supervisor/ Shift Lead

Merchandising Tukwila, Washington


Description

Primary Objective: Responsible for assisting in the day to day operations of the Mariners Team Store and directing sales floor operations in the absence of Store Manager.

Essential Functions:
Store Opening/Closing

  • Open/Close cash registers for both the POS system as well as Ticketmaster.
  • Execute bank change runs.
  • Monitor store email for information and direction.
  • Perform monetary drops as needed
Manager Support
  • Monitor, evaluate, and communicate staff performance to Store Manager.
  • Monitor expenses and staffing levels.
  • Provide leadership in all areas of guest service, sales and merchandising.
  • Uphold company policies.
  • Support Store Manager in decision making.
  • Assist with training and motivating Event Staff
  • Help direct event day sales floor operations
Project Execution
  • Plan/Execute projects on a daily basis with staff.
  • Receive and merchandise freight.
  • Perform POS transfers between stores.
  • Store Merchandising
  • Assists store with visual merchandising and display, including seasonal and promotional merchandising.
  • Assist with internal and external special orders
Education and Experience:
  • High school diploma or GED required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
  • A minimum of one year of Key Holder and/or Retail Sales experience required.
  • Prior visual merchandising experience preferred.
Competencies, Knowledge, Skills and Abilities (KSA's):

  • Excellent customer focus; takes actions that create exceptional experiences for guests.
  • Self-motivated with a high degree of integrity; takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
  • Plans and prioritizes well in a fast-paced environment; pays strong attention to detail and deadlines.
  • Knowledge of or ability to learn Point-of-Sale and Ticketmaster computer systems.
  • Strong verbal communication skills; speaks to guests and other team members clearly and respectfully.
  • Must be dependable and reliable to report to work on-time when scheduled.
Physical Activities and Working Conditions:
  • Must be able to work game days, evenings, nights, weekends, and holidays.
  • Must be able to move up to 50 lbs. occasionally and up to 20 lbs frequently.
  • Frequent to constant walking and standing on concrete or carpeted floor.