Retail Sales Associate, Alderwood

Merchandising Lynnwood, Washington




Job Title:Retail Sales Associate,  Alderwood location


Reports To:Store Manager

Status:Part-time, Nonexempt


Primary Objective:  Contribute to Team Store’s revenue and sales goals by proactively assisting guests and providing courteous and friendly service to all guests. 


Essential Functions:

  • Approach guests with a friendly and helpful demeanor; assist them with merchandise and ticketing needs and make merchandise recommendations when asked.
  • Maintain a comprehensive understanding of current merchandise and promotions; respond to guest questions regarding merchandise and general ballpark information.
  • Answer telephones and provide friendly, courteous service over the phone.
  • Complete guest checkout transactions on store’s POS/computer system, and complete ticket sales through Ticketmaster.
  • Maintain a clean and organized store environment; proactively organize and straighten displayed merchandise.
  • Use provided tools such as step stools and portable display racks to set up displays or arrange merchandise for sales promotions as assigned.  Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
  • Balance cash register and assist with inventory as assigned, including unloading and moving boxes and other containers of merchandise.


Education and Experience:

  • High school diploma or GED required.  Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
  • A minimum of 6 months of previous retail guest service experience required.

Competencies, Knowledge, Skills and Abilities (KSA’s):

  • Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills.  Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests.  Is diplomatic, tactful and professional in all forms of communication.
  • Understands and supports the team and is quick to volunteer to assist others.  Others view most interactions as being positive with a willingness to achieve common goals.  Effective in working with others to cooperatively solve problems.  Workplace behavior is consistently respectful of others.
  • Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
  • Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
  • Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt.  Identifies and corrects errors.  Is careful, alert and accurate, paying attention to details of the job.

          Makes decisions and takes actions that contribute to exceptional experiences for guests.

  • Ability to compute basic math (addition, subtraction) to ensure proper change is given to guests.
  • Knowledge of or ability to learn Point-of-Sale computer systems and ticket software.
  • Strong verbal communication skills; speaks to guests and other team members clearly and respectfully.


Physical Activities and Working Conditions:

  • Must be able to work days, evenings, nights, weekends, and holidays.
  • Must be able to move up to 20 lbs frequently and up to 50 lbs. occasionally.
  • Frequent to constant walking and standing on concrete or carpeted floor.
  • Must have functional manual dexterity to operate computer system.