Sales Consultant

Sales Seattle, Washington


Description

Job Title:                  Sales Consultant (temporary, 12-month assignment) 

Department:             Ticket Sales

Reports To:              Manager, Sales Development  

Status:                      Nonexempt

 

Primary Objective:   Responsible for the sale and renewal of group, season, and hospitality tickets, generating new business, and cultivating relationships with organizations that translate to revenue growth.  Sales Consultants are part of a 12-month Mariners Sales Development Program that provides sales training, mentorship, and professional development.  Top performing Sales Consultants may be considered for available opportunities upon completion of the program.     

 

Essential Functions: 

  • Sell group and hospitality ticket inventory to organizations through relationship building in the community, managing renewal accounts, following up on inbound leads and prospecting through cold calls, email marketing and social selling.
  • Sell season ticket inventory to interested buyers as identified by the team; including: individual buyers, corporate prospects, and inbound inquires,
  • Contact, schedule, and conduct in-person, phone, and virtual presentations with appropriate decision makers within targeted accounts.
  • Effectively communicate Mariners value proposition and key benefits to prospects, matching product solutions to customer needs.
  • Meet and exceed all weekly and annual sales, activity, and appointment goals.
  • Receive inbound phone calls regarding product sales and servicing. Resolve customer inquiries in a professional and timely manner. 
  • Involvement in game day activities including, but not limited to, in-game visits to customers, complaint resolution, and prospect entertaining.
  • Uphold an extraordinary level of customer service to customers.
  • Utilize Microsoft Dynamics 365 CRM, Outreach and Archtics ticketing system to maintain electronic records of all customers and prospects. Demonstrate the ability to navigate and successfully use all job-related systems.
  • Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
  • Make actionable and insightful recommendations for new products and enhancements.
  • Always represent the organization in a positive and professional manner.
  • Will perform other duties as assigned.

 

Education and Experience: 

  • Must be a college graduate from a four-year college/university with a desire to learn and achieve in a highly competitive sales environment.
  • Previous customer service experience including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, troubleshoot and answer questions.  Customer advocate who goes above and beyond to create customer delight.

 

Competencies, Knowledge, Skills and Abilities (KSA’s):

  • Coachable team player with a positive attitude and strong will to succeed.
  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately. Excellent listening skills.
  • Ability to effectively build and maintain partnerships with customers and co-workers. Contributes to team and organization success.  Maintains flexibility and reacts to change appropriately.
  • Can work in a fast-paced environment. Ability to multi-task and prioritize work with minimal oversight.  Uses time efficiently.
  • Works well within a team environment yet is comfortable completing tasks independently. Self-starter with the ability to be creative within a structured environment.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Ability to work flexible hours including evenings, weekends, some holidays and event nights. Ability to travel to local offsite sales meetings as scheduled.