Retail Sales Associate - Alderwood Mall

Merchandising Lynnwood, Washington Seattle, Washington


Description

Primary Objective: Contribute to Team Store's revenue and sales goals by proactively assisting guests and providing courteous and friendly service to all guests.  

Essential Functions:

  • Approach guests with a friendly and helpful demeanor; assist them with merchandise and ticketing needs and make merchandise recommendations when asked.
  • Maintain a comprehensive understanding of current merchandise and promotions; respond to guest questions regarding merchandise and general ballpark information.
  • Answer telephones and provide friendly, courteous service over the phone.
  • Complete guest checkout transactions on store's POS/computer system, and complete ticket sales through Ticketmaster.
  • Maintain a clean and organized store environment; proactively organize and straighten displayed merchandise.
  • Use provided tools such as step stools and portable display racks to set up displays or arrange merchandise for sales promotions as assigned.
  • Balance cash register and assist with inventory as assigned, including unloading and moving boxes and other containers of merchandise.
  • Will perform other duties as assigned.

Education and Experience:

  • High school diploma or GED required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
  • A minimum of 6 months of previous retail guest service experience required.

Competencies, Knowledge, Skills and Abilities (KSA's):

  • Excellent customer focus; takes actions that create exceptional experiences for guests.
  • Self-motivated with a high degree of integrity; takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
  • Must be able to work as part of a team in a fast-paced environment.
  • Ability to compute basic math (addition, subtraction) to ensure proper change is given to guests.
  • Knowledge of or ability to learn Point-of-Sale computer systems and ticket software.
  • Strong verbal communication skills; speaks to guests and other team members clearly and respectfully. Must be able to work fluently in English; bi-lingual skills are a plus.
  • Must be dependable and reliable to report to work on-time when scheduled and work in assigned section independently.

Physical Activities and Working Conditions:

  • Must be able to work days, evenings, nights, weekends, and holidays.
  • Must be able to move up to 50 lbs. occasionally and up to 20 lbs frequently.
  • Frequent to constant walking and standing on concrete or carpeted floor.
  • Must have functional manual dexterity to operate computer system.