Business Unit: Automotive Lighting (ALU)

Quality Pulaski, Tennessee


Description: Responsible for managing Customer Communication, Field Quality issues communication and organization. Manage and lead the lab structure.

Essential Duties and Responsibilities:
• Maintain customer portals up to date
• Ensure that customer complaints from the field and 0Km are being managed to ensure the correct root cause is found and the correct implementation of corrective and preventive actions.
• Monitor Customer portals as well as the proper maintenance (loading information, responding, etc.)
• Ensure warranties and 0Km complaints are being properly managed to implement corrective actions to eliminate the sources of these problems and/or determine if Marelli is not the source of the problem and act accordingly.
• Ensure that lessons learned are being communicated through the proper Marelli Portal as well to the Internal QA team.
• Responsible to monitor and communicate Warranty and non-Quality costs (Sorting, Customer chargebacks, scrap) to the organization
• Ensure current customer specific requirements are being utilized.
• Organize and monitor Warranty Department: Warranty Areas, Warranty labs, warranty equipment, Warranty personnel (Engineers and technicians)
• Ensure CQI-14 is properly maintained every year
• Maintenance and optimization of warranty costs prognosis file
• Knowledge and application of Quality Indicators applied inside and outside the Organization.
• Ensuring the application of standard processes, tools, KPI's and related audits.
• Knowledge and application of Quality Tools
• Handling of critical issues like/but not exempt to: risk evaluation, Field/service actions, etc.
• Knowledge and application on product conformity in Input/output phase.
• Support QA Shop coordinator to implement the statistic process control and drive kaizen activity to improve characteristics
• Responsible to organize and monitor sorting activities, internal and external containment actions and coordinate teams in case of customer complains / yard holds and service/recall campaigns
• Responsible to deploy customer complaints using Fast Response (QRQC) methodology and track actions till full closure.
• Control the non-quality costs and conduct internal teams to attack issues and eliminate the costs
• Lead the team to eliminate external firewall activities from the plant by improving plant QA gate performances
• Support to implement error proofing and poka-yokes on the process with focus on scrap reduction
• Develop preventive and proactive systems to reduce and eliminate sources of quality risks and potential issues
• Supervise and coordinate lab activities
• Supervise and coordinate Continues improvement activities (Contamination and ESD)

Quality system
• Ensure good quality of data registered in the
• Warranty Tracker and painter charts.
• Monitor and ensure communication with customer regarding warranty claims (through portal and direct contact)
• Leading of multidisciplinary team to implement corrective actions of warranty and 0Km claims.
• Creation and maintenance of Lessons Learned database
• Reviewing and registry of warranty and customer charges
• Warranty and 0Km performance metrics
• Monitoring, Maintenance and Periodic Reporting of warranty and 0Km charges, time of analysis, number of reoccurrence and claim trends.
• Creation and constant update of NQE Reduction Plan
• Communication
• Ensure effective info distribution to management and multidisciplinary team
• Ensure effective communication with customer, through portal and direct contact.

• Responsible to communicate through the proper channel internal and external communication for Warranty and 0Km related issues
• Customer representation of Marelli.
• Manage the position of Warranty Technician, performance monitoring and assistance.
• Require the response of a solution in time and form, from defined activities in action plans developed by multidisciplinary team.
• All authority determined by the nature of the position and the responsibilities assigned due to the nature of the organizational structure

Education and/or Work Experience Requirements:

• Bachelor / Engineering
(preferably in Manufacturing, Industrial, Automotive Systems) and / or equivalent work experience
• 5 years of experience in the automotive industry
• 3 years of experience in a similar position (preferably)
• 3 years of experience Core tools management and it’s maintenance.
• Knowledge of systems and procedures for Quality control (IATF 16949, VDA 6.3 and those required by the company and customers)
• Able to develop and apply effective continuous improvement systems (using tools such as 8Ds, 5Why’s, etc.)
• Structure and development of procedures and Instructions.
• Problem analysis & Problem-solving techniques.
• Knowledge and application of Quick Response Quality Control (QRQC) and Six Sigma methodologies (5why’s, 5W+1H, QRP, Ishikawa, FTP, OPL).
• Advanced knowledge on IATF 16949
• Core Tools
• Strong Knowledge of PPAP requirements

JOB Requirements:
• Ability to work in a process environment as a team player; some travel required, excellent interpersonal skills; excellent verbal communication skills; excellent work planning and work management skills; must be able to read and understand basic work instructions, product labels and bills of material, must demonstrated ability to use all position technical tools and technical computer software including Minitab Microsoft Office, Excel, PowerPoint and Note. Strong knowledge of Quality tools used on the automotive industry (APQP, FMEA, Control Plan, SPC, MSA, Layered Audit process, IATF 16949). Ability to work independently, excellent work management skills; familiarity with mechanical drawings and technical specifications; knowledge of automotive customer specific requirements and procedures.

• Knowledge of Six Sigma, previous experience with Plastic injection, assembly, electrical testing and/or Exterior lighting
• Familiar with Stellantis (OEM)