Finance Systems Analyst
Description
Position: Finance Systems Analyst - Aderant
Location: United States (Remote)
About Us
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.
What’s it like to work here?
We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.
The Opportunity
As part of a team of analysts the Finance Systems Analyst will provide operational 3rd line support and on-going development of the global Financial Applications Systems and the surrounding interfaces.
There will be contributing to a very accelerated program of work to implement the latest Aderant modules and features, and developing third party supporting bespoke applications and those from other vendors Specifically the Finance Systems Analyst will contribute towards this development of the company's Financial systems products according to supplied design and direction, while developing their own skills for further advancement.
They will develop, test and document modules conforming to analysis and design specification in accordance with company policies and procedures. They will also design and develop database and application programming in the technologies used by the team.
In addition, they will respond to assigned enhancement and bug fix requests; troubleshoot, develop, test, and document as necessary in accordance with existing procedures. They will work under deadlines, contribute towards projects, communicate, and operate effectively in a team environment.
As part of this role they will be involved in forward planning future upgrades, developing and testing new product releases and proactively identifying and rectifying inherent product inefficiencies and areas of service risk.
The Maples Group is investing heavily in both Technology and Business transformations, and this is an ideal opportunity for development of skills at the forefront of technology.
We operate within a culture that supports learning, staff career development and cooperate team work, working as one with our business and IT colleagues.
Our internal clients expect prompt and professional service and this is a demanding role that requires someone able to debug and resolve issues with existing systems, to deliver excellent customer service and provide end-to-end ownership of issues escalated by the IT Service Desk to a successful resolution.
Key responsibilities include, but are not limited to:
- Maintain and enhance the Aderant Platform
- Proactively identifies system enhancements that will maintain reliability and improve performance
- Collaborate with your team to define and estimate user stories and tasks
- Monitors and responds to support requests/issues escalated to third line
- Accountable for meeting core service related KPIs and metrics
- Identifies priority support cases and communicates timelines to the business
- Creates knowledge-based articles documenting resolutions to problems
- Ensure customer service levels and expectations are met
- Works with the Product Operations team to manage escalated tickets through to a successful resolution
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
- A Bachelor's Degree in Information Technology, Computer Science, or equivalent.
- Technical mindset with strong knowledge of the specific applications, particularly Aderant, Concur and a reporting tools
- 3+ years of Aderant Expert: Expert Classic (including Generic Importer/Scheduler, Alerts, Docudraft & Reports) and all components comprising the Aderant Framework; including but not limited to Expert Time, Expert Rates, Security Manager and Expert Administration
- Strong analytical skills with the ability to identify issues, compare data, investigate and resolve discrepancies
- Able to demonstrate exceptional customer service and interact in a professional manner with various functions and levels within the Organisation
- Expertise in database data design, querying and reporting using SQL
- The ability to set priorities, meet deadlines and multi-task with minimal supervision while preserving strict confidentiality of all information
- Knowledge of Credit Force software
- Knowledge of SAP Concur
Benefits & Rewards
The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:
- Competitive vacation packages
- Educational assistance and professional development programmes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Sports clubs and social events
You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.
Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.