Description

Position: Operations Administrator 

Location: Cayman Islands 

About Us  

The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide. 

What is it like to work here?  

We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team. 

The Opportunity  

We are looking for an accomplished Operations Administrator to join our Operations team as part of our financial services business in Grand Cayman. 

The Cayman Islands is home to our global headquarters and where the Maples Group first established operations in the 1960s. Since then we have grown to become one of the largest employers in Cayman, where colleagues from all over the world collaborate to deliver best-in-class solutions to clients worldwide.

As a part of the Cayman team, you will:

• Open, prepare, and organize incoming mail for scanning and distribution, ensuring all contents are handled securely and confidentially.
• Scan and process incoming mail within the digital mailroom system while maintaining accuracy and confidentiality.
• Manage returned and undeliverable mail, including identifying, processing, documenting, and preparing items for return to sender.
• Respond promptly to mail-related inquiries and requests from internal stakeholders.
• Maintain a clean, organized, secure, and efficient mailroom environment at all times.
• Manage digital mailroom operations, including the identification, processing, scanning, and sorting of incoming and outgoing mail.
• Coordinate courier deliveries, pickups, and outgoing shipments to ensure timely and accurate distribution.
• Handle registered mail collection, tracking, and dispatch in accordance with company procedures.
• Maintain adequate mailroom supplies and ensure accurate postage levels on franking equipment at all times.
• Liaise with staff regarding incoming and outgoing mail and provide timely updates where required.
• Assist with internal inquiries and document searches, including CORIS-related requests.
• Sort, distribute, and perform triage of general correspondence, tax documents, statements, and other business materials to the appropriate recipients.
• Ensure scanned documents are stored in the correct digital repositories, following established protocols.
• Respond promptly to requests for assistance with mail-related queries or issues.
• Ad Hoc Administrative Tasks Provide general administrative support as required, which may include filing, data entry, or assisting other departments.

What You Bring 

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:

• This role is ideal for an organized, detail-oriented individual with well-developed critical thinking skills and possesses the ability to manage multiple tasks in a fast-paced environment;
• Previous experience in a mailroom, clerical, or administrative role is desirable but not essential;
• Familiarity with scanning equipment and basic computer applications (e.g., document management systems, email);
• Strong written and verbal skills are required;
• Working knowledge of Microsoft Word, Excel and Outlook is preferred.

Benefits & Rewards 

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. 

 Depending on your location, we offer a range of benefits, including: 

• Comprehensive health coverage (medical, dental and optical) 
• Competitive vacation packages 
• Educational assistance and professional development programmes 
• Savings or pension plan 
• Life insurance 
• Travel insurance 
• Global mental wellness programme 
• Sports clubs and social events 

You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.

“Please note that it is the Maples Group standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based in the Republic of Ireland, the background checks will include criminal records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job offer decisions on a case-by-case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with us before a decision is made. Further details will be provided at the time any conditional job offer is made.”