Administrator/ Senior Administrator - RTA

Fund Accounting & Investor Services Hong Kong, Hong Kong


Position at The Maples Group (Financial Services)

Position: Administrator / Senior Administrator – Registrar and Transfer Agency Services 
Location: Hong Kong

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations.

Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. We hire smart and sharpen smarter, arming talent with best-in-class resources and skills. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth.


Who We Seek

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:

  • A Degree holder in Financial services or similar field;
  • An understanding of financial industry in particular Private Equity Funds;
  • A good team player but also being able to work independently;
  • Detail-orientated, strong organizational skills;
  • Open mind set and adaptable to change;
  • Strong technical & problem solving skills;
  • Well-versed in Microsoft Excel;
  • Fluent in English, Cantonese & Mandarin;


About the Role

This role sits within Maples Fund Services, focusing on serving clients & investors of Private Equity funds.


The Administrator / Senior Administrator reports to the Vice President and supports the Investor Services department. Its tactical responsibilities feed one larger objective: to be part of an RTA team dedicated to providing excellent client service to our client base.


Client Work and Client Service

  • Trade Processing and Account Data maintenance, ensuring all records are processed timely and accurately on our TA platforms;
  • Preparation and distribution of capital call notifications, investor statements, distributions and other communications to investors as required.
  • Review of investor trade documentation (Subscriptions, Redemption, Transfer documents) and gathering all the relevant supporting documentation including FATCA/KYC;
  • Updating and maintaining MaplesFS databases for new funds and for changes in information for existing funds;
  • Assisting team members with general administrative tasks and liaising with other departments as required;
  • Accurately tracking and monitoring all Investor related queries and requests on behalf of our clients;
  • Being the first point of contact for our clients and their Investor Service needs.


Business Management

  • Consistently producing high volumes of work whilst maintaining a proficient performance on the job;
  • Producing accurate, neat, thorough work;
  • Grasping instructions quickly and accurately and solving novel or problem situations easily, communicating and obtaining consents from the Vice Presidents as appropriate;
  • Withstanding pressure and remaining calm in high workload environments and other conflict situations;
  • Being effective in organising own work, showing an ability to meet deadlines;
  • Developing effective working relationships with the appropriate level of client staff;
  • Responding promptly and professionally to requests for assistance.


Risk Management

  • Acting in accordance with internal policies and procedures, consulting with others as appropriate;
  • Delivering engagements on time, and to the full satisfaction of the Vice Presidents and client;
  • Exhibiting integrity and confront unethical actions;
  • Maintaining and promoting corporate values in conducting internal and external business activities and when interacting with colleagues;
  • Adhering to the highest individual ethical and social standards when dealing with colleagues and clients;
  • Being aware of the sensitivity of information and treat it appropriately;
  • Demonstrating a high productivity level in work through time and cost control.


  • Ad-hoc projects, including reporting, as required