The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations. 

Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. We hire smart and sharpen smarter; arming talent with best-in-class resources and skills. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth. 

The Maples Group looks to add a Cayman Islands based Business Improvement Analyst to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.

Who We Seek

Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work. 

About the Role

Reporting to the Continuous Improvement Lead, the Business Improvement Analyst (BIA) will be key in defining and driving business improvement initiatives. For each initiative, this position will partner with the business to determine the problem statement, perform root cause analysis, calculate ROI, identify quick-wins, create, evaluate and recommend a portfolio of solutions, perform process analysis and transition improvements to the business. The successful applicant will identify data and perform operational analysis to inform improvement efforts. The BIA will be working with key stakeholders from all parts of the organisation. Using a combination of strong business understanding, solid analytical and problem-solving skills, and excellent interviewing and facilitation techniques, this role will drive business solutions to solve our biggest challenges.

Key responsibilities include: 

• Apply appropriate tools and methodologies to complex business problems while identifying and implementing solutions to drive operational and technology-centric change
• Partner with the business to identify, size, priortise and scope business improvement opportunities
• Lead process, data and tool reengineering efforts
• Perform qualitative and quantitative analysis to assess and measure effectiveness of potential solutions. Where quantitative data is not available, apply logical approach for quantifying the problem and solution
• Prepare and facilitate improvement workshops that support process, operations, data and tool changes
• Build strong partnerships with team members, including operation team members, business product managers and IT project managers.  Collaborate effectively across matrixed global teams
• Support the creation or development of standard work, operational metrics, training programs and defined roles and responsibilities across cross functional teams
• Support one or more assigned value streams or capabilities across Maples Group
• Map the AS-IS and TO-BE business processes using the standards from BPMN 2.0, acknowledging improvements can be operational or technological driven
• Collaborate globally with flexibility to work across different time zones depending on project needs
• Partner with change management team to define change impact assessments, supporting stakeholders' readiness, and ensure smooth and incremental transition to new processes and ways of working
• Act as a catalyst for change by guiding team through new practices, reinforcing desired behaviors, and helping embed improvement mindset across business units

EXPERIENCE

What You Bring

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:

• Bachelor's degree in Business, Engineering or a related field or the equivalent experience
• Minimum of 3 years' experience as a Process Analyst, Project Manager or directly working in legal or financial services business operations
• Experience with BPMN 2.0 or similar process documentation methodology
• Strong people and communication skills including facilitation and presentation
• Ability to deliver under timeline pressure and respond to a changing environment and comfortable operating with shifting priorities and evolving business needs
• Effective leadership skills and proven ability to influence individuals and teams to achieve results
• Ability to manage stakeholders with multiple conflicting demands on their time
• Experience working with international, virtual, multi-cultural, multi-disciplined, and high-performing working teams
• Extensive experience reviewing and examining business processes and systems, modeling and analysing data, organising activities and developing business strategies
• High level of quality in work products, including detailed documentation, comprehensive analysis and precision in conclusions made
• Appropriate process training/qualifications preferred (Lean, Six Sigma, Prosci)
• Experience working in a legal, financial or professional services environment is preferred

BENEFITS & REWARDS

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including: 

• Comprehensive health coverage (medical, dental and optical)
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme
• Sports clubs and social events

ABOUT MAPLES GROUP

Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.

Please note that it is the Maples Group standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based in the Republic of Ireland, the background checks will include criminal records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job offer decisions on a case-by-case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with us before a decision is made. Further details will be provided at the time any conditional job offer is made.

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.