Technical Support Engineer

Support Lisbon, Portugal

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Description

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

Malwarebytes is looking for... 

A skilled Technical Support Engineer to join our growing team. As a Technical Support Engineer, you will provide technical support to customers and end-users by identifying, diagnosing, and resolving software and hardware issues. You will also work closely with other teams to escalate and resolve complex technical issues. This is a salaried position with competitive compensation based on the candidate's experience and qualifications. 

What You’ll Do: 

  • Respond to customer support requests via phone, email, or chat in a timely and professional manner.
  • Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity.
  • Document support tickets and maintain accurate records of customer interactions and resolutions in Zendesk.
  • Work closely with other teams, such as development and quality assurance, to escalate and resolve complex technical issues.
  • Assist with the development and maintenance of technical knowledge base articles and documentation to assist customers and colleagues with common technical issues.
  • Participate in regular team meetings to discuss technical issues and opportunities for process improvements.
  • Provide training and guidance to colleagues and customers on technical issues as needed

Skills You’ll Need to Have: 

 • Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience. 
 • 1+ years of experience in a technical support role. 
• Strong technical troubleshooting and problem-solving skills. 
• Excellent written and verbal communication skills in English. 
 • Ability to work independently and as part of a team. 
• Experience with ticketing systems, such as JIRA or Zendesk. 
• Familiarity with network protocols, hardware, and software. 
• Ability to work flexible hours, including evenings and weekends, as needed. 
• Able to speak in German, French or Spanish a plus. 
 
We are looking for a motivated and talented Technical Support Engineer to join our team. If you have a passion for solving technical problems, providing excellent customer service, and working collaboratively with other teams, we encourage you to apply for this position. Successful candidates will be expected to work from the company's office location. 
 
Benefits and Perks: 
  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth, development, and most importantly having fun!
  • Competitive salary
  • Meal Allowance
  • Private Healthcare Coverage
  • Employee Referral Bonus Program
  • Wellness programs
 

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