IT Support Specialist
Description
Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber-protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!
Malwarebytes is looking for...
To ensure success as an IT Support Specialist you should have an in-depth knowledge of troubleshooting and support with both Windows and macOS as well as a broad general skillset around SaaS administration and Active Directory. Ultimately, a top-class IT Support Specialist ensures all Malwarebytes employees have the technology and support required to do their job, while maintaining a high level of security and customer service. The ideal candidate is a curious problem solver, with strong people skills, and a focus on teamwork.
What You’ll Do:
- Respond to help desk tickets and escalate tickets to proper support teams as required
- Onboard new hires, including account setup and training
- Conduct account removals as part of Offboarding process
- Provision computers
- Basic Active Directory/Azure work
- Basic SaaS administration for corporate IT platforms
- Assist with inventory and asset management
- Maintain and update IT documentation and processes
- Assist with the administration and enforcement of security policies
- Occasional on-call duties as requested
- Other duties as assigned
Skills You’ll Need to Have:
- 3+ years of progressive information technology experience
- Demonstrated experience with Windows and macOS support in a mid or large-scale environment
- Knowledge of iOS and Android support
- Demonstrated ability to troubleshoot common hardware & software issues
- Proficiency with Active Directory administration such as user, group, and device management
- Experience with Office 365 administration
- Experience working with common SSO solutions such as Okta, OneLogin, or similar
- Excellent interpersonal and teamwork skills, analytical and problem-solving skills, written and verbal communication abilities
- Strong attention to detail
Nice to Have Skills:
- Relevant certifications such as CompTIA A+, Apple Certified Support Professional, etc.
- Experience with Zoom Room administration and maintenance
- Experience with Windows 2012 or higher server environment
- Proficiency with PowerShell, Python, or similar scripting languages
- Experience with networking (DHCP, DNS, VOIP, and Firewalls)
- Exposure to AWS, Azure, Google Cloud or other cloud providers
- Familiarity with endpoint MDM management solutions such as Jamf and Intune
Benefits and Perks:
- An opportunity to do something great for yourself and the world
- A great work environment that supports growth, development, and most importantly having fun!
- Comprehensive medical, dental, and vision insurance coverage
- Sports coverage
- Employee Referral Bonus Program
- Wellness programs
- Stocked kitchens with drinks, snacks, fruit, and more
- Parking Available