Operations Manager

Support Positions Richmond, California




Job Description

Title: Operations Manager

Division: School-wide

Location: Richmond, CA

Reports To: Director of School Operations (DSO)

Status: Full-time, Exempt (Year-Round)

Supervises: Food Service Coordinator(s), Office Administrator(s), Campus Supervisor(s)


Position Summary

The Operations Manager (OM) leads people and initiatives related to the onsite operations for Making Waves Academy (“MWA”). This position executes critical priorities, and creates and refines systems to facilitate MWA’s current scale and future expansion. The OM oversees the support of and daily supervision for critical operations functions including reception and front office support, facilities, food service and transportation.


Together with the Director of School Operations, this position executes MWA’s vision and strategy for school-based operations, leading the development and sustainability of high-quality operational systems to support teaching and learning. The position oversees the school operations team, working to build operations talent and capacity across the organization.


The Operations department is a cornerstone of the MWA’s model, which seeks to relieve the instructional leadership of non-instructional obligations so that they can focus almost exclusively on student achievement and instructional staff development.


As MWA grows, the operations of the school will provide the operational infrastructure necessary to support successful school expansion and growth in student achievement.  This position partners with school leadership and cross-functional departments to solve operational challenges and create and implement cohesive policies and procedures that improve both effectiveness and efficiency. Finally, the OM communicates regularly and effectively with members of their team, internal stakeholders, external constituent groups, and the Board of Directors.


Primary Responsibilities


Operations Management

  • Manage scheduling and work flow for operations staff, including supervision, regular 1:1s, monitoring and approving timecards.
  • Plan and administer annual goal-setting and performance evaluations for Operations Staff, create and model supportive team culture.
  • Maintains high level of communication around appropriate issues with direct supervisor and operational leadership.
  • Collaborate with operations staff and operations managers across divisions to problem solve and maximize both efficiency and effectiveness.



Purchasing and Vendor Relations

  • Manage day-to-day relationships with key vendors including food service, office supplies, transportation, and custodial services.


Safety and Security

  • Manage implementation of emergency procedures, including: updating the plan to meet latest safety conventions and compliance requirements, regular training and preparation of staff and faculty and implementation of regular drills.
  • Facilitate safety committee meetings with division leadership and key operations team members.
  • Manage traffic procedures around arrival and dismissal.
  • Manage operational processes pertaining to onboarding and off boarding in conjunction with human resources; processes may include but are not limited to building access and parking permit procedures.



  • Manage maintenance of facilities including working with custodial personnel and third-party contracts for trash removal, recycling, and security, and cleaning:
    • Manage school maintenance and supply systems;
    • Support student health services when needed; coordinate with staff to ensure that students receive appropriate care;
    • Identify and coordinate periodic capital projects with the landlord (Making Waves Foundation).


Student Enrollment

  • Lead and implement annual lottery process.
  • Lead enrollment and registration procedures for students given an offer to enroll.
  • Ensure proper record keeping around student cumulative files.


Budget Management

  • Develop division-specific, non-instructional budget in partnership with DSO and manage expenditures throughout the year to meet budget requirements.
  • Approve non-instructional budget expenditures.


Master Calendar Management and Event Support

  • Partner with DSO to develop and update master schedule of division events.
  • Coordinate support for division events, including planning and coordinating logistics, establishing staffing plans and ensuring project plans are carried out as necessary.


Food Service and Compliance

  • Support food service team in accurate ordering of meals to maximize participation and minimize waste.
  • Monitor meal participation and quality and share feedback with vendor.
  • Manage food service team to meet all local, state and federal compliance requirements.



  • Perform additional duties as assigned.


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.


Physical Demands

While performing the duties of this job, the employee may be required to lift files, open filing cabinets and bend or stand on a stool as necessary, and sit for long periods of time.



Some travel required for MWA related events, such as workshops or conferences.




  • 2-5 years school-based experience
  • 3-5 years experience supervising non-exempt, hourly employees
  • 2+ years people, process, and project management experience



  • Highly effective and professional communication skills with staff, students and families
  • Ability to adapt and align on school-related initiatives
  • Highly organized, goal-oriented, and focused on outcomes
  • Ability to communicate with and build relationships with students and their families in the culturally and linguistically diverse MWA community
  • Ability to uphold and reinforce school policies and  procedures  when addressing students and families
  • Ability to work collaboratively and independently
  • Ability to work effectively in fast-paced environments with limited supervision
  • Demonstrate an understanding of technology and literacy learning platforms (time-keeping system, Microsoft Office Suite, Google Drive and Calendar, if applicable)
  • Professional orientation – appearance, communication, organization, and attitude



  • Bachelor’s Degree required



  • Spanish language proficiency preferred but not required








Equal Employment Opportunity Is Our Policy

The School is an equal opportunity employer. It is the policy of the School to afford equal employment and advancement opportunities to all qualified individuals without regard to their perceived or identified: race (including traits historically associated with race, such as hair texture and hairstyle, including but not limited to braids, locks, and twists); color; gender, (including gender identity, gender expression, and transgender identity, whether or not the employee is transitioning or has transitioned); sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to such); religious creed (including religious dress and grooming practices); marital/registered domestic partner status; age (forty (40) and over); national origin or ancestry (including native language spoken and possession of a driver’s license issued to persons unable to prove their presence in the U.S. is authorized by federal law); physical or mental disability (including HIV and AIDS); medical condition (including cancer and genetic characteristics); taking of a leave of absence pursuant to the Family Medical Leave Act (“FMLA”), Pregnancy Disability Leave (“PDL”) law, Americans with Disabilities Act (“ADA”), California Family Rights Act (“CFRA”), the Fair Employment and Housing Act (“FEHA”), or laws related to domestic violence, sexual assault, and stalking laws; genetic information; sexual orientation; military and veteran status; or any other consideration made unlawful by federal, state, or local laws.

This policy extends to all job applicants and employees and to all aspects of the employment relationship, including the hiring of new employees and the training, transfer, promotion, discipline, termination, compensation and benefits of existing employees. For a full copy of our non-discrimination policy, visit: https://bit.ly/mwapublicnotices