Student Support Services Assistant

Support Positions Richmond, California



Job Description

Title:   Student Support Services Assistant

Division:  Academy-wide

Location:  Making Waves Academy Richmond

Reports To:  Assistant Principal(s)

Status:  Full-time, Non-exempt (Year-Round)


Position Summary

The role of the Student Support Services Assistant is to provide administrative, logistical, and supervisory support to the Assistant Principal(s). The Student Support Services Assistant’s weekly schedule will be outlined by the Assistant Principal(s), and s/he also may be assigned additional projects by Senior Leaders.  Dedication to professionalism, the ability to multitask, communication skills, and program implementation are key to the role of Student Support Services Assistant in supporting the Assistant Principals’ Department. 


Primary Responsibilities


Administrative Support

        Provide administrative support to the Assistant Principal(s) in the preparation, production and dissemination of program materials to students and families.

        Assist with event planning, design, marketing and production for Student Services celebrations and activities.

        Participate in department meetings, professional development, and in-service training programs as assigned.

        Facilitate attendance outreach and documentation efforts.

        Schedule School Attendance Review Team/Board meetings.

        Support in the student referral intake process. 

        Support Assistant Principal(s) with general data collection and analysis.


Student Support/Outreach

        Provide supervisory support during arrival, dismissal, lunch and break times to ensure campus safety and adherence to school-wide rules and expectations.

        Enforce school policies and rules during supervision times, as directed by the Assistant Principal(s).

        Support Assistant Principal(s) with outreach related to parent conferences and key school programming as directed by Assistant Principal(s).

        Facilitate restorative practice mediations

        Observe classroom dynamics (teacher engagement and student behavior behavior) when requested by the Assistant Principal(s)


Additional Responsibilities and Expectations


Mission Alignment

       Demonstrate knowledge of, and support, Making Waves Academy’s mission, core values, standards, competencies, and code of conduct outlined in the Employee Handbook.

       Participate in the school community – attending school competitions, performances, assemblies, and extracurricular activities.

        Become familiar with the Assistant Principal(s) behavioral philosophy and approach to student engagement and discipline.



        Perform additional duties as assigned.


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.


Physical Demands

While performing the duties of this job, the employee may be required to lift files, open filing cabinets and bend or stand on a stool as necessary, and sit for long periods of time.



Some travel required for MWA related events, such as workshops or conferences.





        Minimum two (2) years working in an administrative position with similar responsibilities

        Experience working with students and families from historically underserved communities

        Creativity in event and activities planning

        Consistency and timeliness in attendance and task management



        Highly effective and professional communication skills with staff, students and families

        Emotional agility: Being able to adapt to last minute deadlines and/or emergent concerns that arise while maintaining professional etiquette.

        Highly organized, goal-oriented, and focused on outcomes

        Ability to communicate with and build professional relationships with students and  families in the culturally and linguistically diverse MWA community

        Ability to uphold and reinforce school policies and  procedures  when addressing students and families

        Ability to work collaboratively and independently

        Ability to work effectively in fast-paced environments with limited supervision

        Demonstrate an understanding of technology and literacy learning platforms (PowerSchool, Canvas, Blackboard, Google Drive and Calendar, etc.)

        Professional orientation – appearance, communication, organization, and attitude



        Associate’s Degree required



        Bachelor’s Degree preferred

        Spanish language fluency both spoken and written








Equal Employment Opportunity Is Our Policy

The School is an equal opportunity employer. It is the policy of the School to afford equal employment and advancement opportunities to all qualified individuals without regard to their perceived or identified: race (including traits historically associated with race, such as hair texture and hairstyle, including but not limited to braids, locks, and twists); color; gender, (including gender identity, gender expression, and transgender identity, whether or not the employee is transitioning or has transitioned); sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to such); religious creed (including religious dress and grooming practices); marital/registered domestic partner status; age (forty (40) and over); national origin or ancestry (including native language spoken and possession of a driver’s license issued to persons unable to prove their presence in the U.S. is authorized by federal law); physical or mental disability (including HIV and AIDS); medical condition (including cancer and genetic characteristics); taking of a leave of absence pursuant to the Family Medical Leave Act (“FMLA”), Pregnancy Disability Leave (“PDL”) law, Americans with Disabilities Act (“ADA”), California Family Rights Act (“CFRA”), the Fair Employment and Housing Act (“FEHA”), or laws related to domestic violence, sexual assault, and stalking laws; genetic information; sexual orientation; military and veteran status; or any other consideration made unlawful by federal, state, or local laws.

This policy extends to all job applicants and employees and to all aspects of the employment relationship, including the hiring of new employees and the training, transfer, promotion, discipline, termination, compensation and benefits of existing employees. For a full copy of our non-discrimination policy, visit: