Director of Student Support Systems

Leadership Richmond, California




Job Description

Title:Director of Student Support Systems

Division:Central Office

Reports to:Chief Operating Officer

Status:Full-time, Exempt (Year-Round)



Position Summary

Under the direction of the Chief Operating Officer (COO), the Director of Student Support Systems directs the planning, development, implementation, and compliance of systems for student support and programs as it relates to student services, attendance, and discipline. They provide leadership that supports a culture of compliance in matters relating to student accountability as it relates to student discipline, (Student-Parent/Guardian Handbook violations, suspensions, and expulsions), child welfare and attendance, and. The Director of Student Support Systems conducts research on best practices in proactively supporting the social-emotional development, proper boundary development, decision-making and consequences, and inclusion needs of all students in the school community. The Director of Student Support Systems analyzes and responds to data such as student attendance data, student truancy data, disciplinary data, and social-emotional measurement data to inform practices, supports, and training of their team and some staff. The Director of Student Support Systems also provides direct supervision to the Registrar and the Attendance Officer. Additionally, they provide regular oversight and evaluation of the practices of the Deans of Students and other positions who support student disciplinary processes.


Primary Responsibilities:


Student Discipline Compliance & Policy Administration

        Incorporates policies and procedures in accordance with laws and regulations.

        Guides, directs, and participates in serious discipline processes, including student suspensions and expulsions.

        Assesses and monitors school practices regularly to make sure that they are legal and ethical for students/families so that each student has the opportunity to achieve at a high level and be prepared for post-secondary success.

        Provides direction, coordination, consultation, and guidance to MWA’s Deans, social workers, clinical psychological service providers , and other student-facing positions as needed.


Child Welfare & Attendance

        Develops and implements policies, strategies, and processes that emphasizes the importance of school attendance in relation to child welfare.

        Oversees review and implementation of relevant school policies including: attendance, student support services, 504 compliance, involuntary removal, mental health services, and suicide prevention.

        Evaluates and informs practices and policies related to behavior management including the use of restorative practices and PBIS.


Supervision & Oversight

Provide strong and consistent supervision to direct reports including development, coaching, and evaluation.

        Oversee fidelity to student management systems for attendance, SEL, and discipline data

        Oversee fidelity to policies outlined in the student/parent-guardian handbook

        Develop, organize, and disseminate daily, weekly, monthly, grading period, and annual reports (depending on the item) of academic, social-emotional, disciplinary, and social data



        Providing professional development, training, and/or presentations to build the capacity of the school site staff as it pertains to policies, restorative practices, Positive behavior Intervention Services (PBIS), behavior management, and diversity, equity, and inclusion.

       Developing strategies and training that emphasizes prevention and whole school implementation of practices that support the overall well-being of students.



Additional Responsibilities and Expectations


Mission Alignment

       Demonstrate knowledge of, and support, Making Waves Academy’s mission, core values, standards, competencies, and code of conduct outlined in the Employee Handbook.

       Participate in the school community – attending school competitions, performances, assemblies, and extracurricular activities.



        Perform additional duties as assigned.


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.


Physical Demands

While performing the duties of this job, the employee may be required to lift files, open filing cabinets and bend or stand on a stool as necessary, and sit for long periods of time.



Some travel required for MWA related events, such as workshops or conferences.






  • Experience working with students and families from historically underserved communities.
  • Passion for MWA’s mission and demonstrated commitment to supporting first-generation students and/or children and families from historically underserved communities
  • At least (3) years of leadership experience in a supervisory capacity
  • Understanding of California Education Code as it relates to student behavior and conduct


  • 5-8 years of experience working directly with students between the ages of 10-18
  • Familiarity with Restorative Justice (RJ) framework and philosophy, Positive Behavior Intervention Services (PBIS) framework and philosophy, and Multi-Tiered Support Services (MTSS) approach and philosophy



        Knowledge of organizational systems, the role of public education in the United States, racial equity, social justice, culturally relevant instruction/practices, and special education laws and practices.

        Strong understanding of laws and regulations related to student services.

        Ability to collaborate with families and community members of diverse cultural and educational backgrounds.

        Ability to manage personnel and programs.

        Highly effective and professional communication skills with staff, students and families

        Ability to adapt and align on school-related initiatives

        Highly organized, goal-oriented, and focused on outcomes

        Ability to uphold and reinforce school policies and procedures when addressing students and families

        Ability to work effectively in fast-paced environments with limited supervision

        Demonstrate an understanding of technology and literacy learning platforms (Microsoft Office Suite, PowerSchool, Canvas, Blackboard, Google Drive and Calendar, if applicable)

        Professional orientation – appearance, communication, organization, and attitude



        Master’s Degree required


        Advanced Degree and/or associated credentials desired

        Spanish language proficiency strongly preferred but not required