Specialty Team Coordinator
Description
Maine Veterinary Medical Center is looking for a highly organized, client-focused individual to join our team as a Specialty Team Coordinator and support the smooth operation of our specialty departments. This role is vital in ensuring timely, compassionate care for patients while assisting the clinical team with efficient scheduling and communication processes. This is a full-time role, Monday through Friday.
At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our innovative environment means you’ll get to work with many different specialists and practice cutting edge care! As part of our team, you’ll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to our patients and clients alike.
Maine Veterinary Medical Center (MVMC) is a Rarebreed practice that has full in-house laboratory capabilities, a fluoroscopy suite for interventional procedures, a helical 16-slice CT, MRI, respiratory ventilator, in-house telemetric monitoring, ultrasound and endoscopy. MVMC has well-staffed departments in Neurology, Internal Medicine, Surgery, Oncology, Cardiology, Radiology, Rehab and Acupuncture and great team of emergency clinicians and criticalists to offer advanced services to a well-educated client base.
Specialty Team Coordinator
Maine Veterinary Medical Center in Scarborough, ME
$23.00-$28.00 an hour based on experience
Eligible for quarterly bonuses under Rarebreed’s profit-sharing program.
WHAT YOU’LL DO:
- Review and manage daily schedules for specialty departments to ensure efficient patient flow and resource utilization.
- Audit and prepare patient charts prior to appointments, ensuring necessary diagnostics, records, and referral information are complete and accurate.
- Coordinate communication between specialty services (e.g. Internal Medicine, Surgery, Neurology, etc.) and the Client Care team to ensure a seamless client and patient experience.
- Serve as a liaison between referring veterinarians and MVMC specialists to facilitate collaboration and continuity of care.
- Build and maintain rapport with clients, offering compassionate communication and support throughout their pet's specialty care experience.
- Assist with triage and scheduling of urgent or referral cases, working closely with specialty doctors to prioritize cases based on medical need.
- Maintain positive and professional working relationships with all team members.
- Assist with other department specific tasks as needed.
BENEFITS:
- We’re passionate about helping you reach your greatest pet-ential – both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world’s longest belly rub and ear massage combined:
- Great pay with competitive medical, dental, and vision insurance coverage
- 401K with a company match of up to 4%- after 6 months of service
- Generous paid time off to help you achieve your purr-fect work-life balance
- Employee Ruff-erral Program
- Professional liability insurance coverage through Rarebreed
- Health Saving Account (HSA), Flexible Spending Account (FSA) and Commuter Benefits
- Company-paid life and AD&D insurance
- Short-term and long-term disability
- Accident, critical illness, and hospital indemnity insurance
- Company-paid bonding leave
- Employer-assisted student loan repayment
- Continuing education yearly allowance for skills development and uniform allowance
- Reimbursement for professional fees of medical licensing, DEA licensing, and professional memberships (eligible employees only)
- Mental Health Resources
Plus, special benefits to utilize for your own pet:
Pet Care: Discounts on veterinary services and products
Pet Diagnostics: Discounts on reference lab testing
Pet Food: Discounts on Purina and Hills pet foods
Pet Insurance: Discounts available with our preferred vendor
REQUIREMENTS:
Associate’s degree or equivalent experience in a service, health, or veterinary industry
A minimum of 2 years’ experience in a client service or customer-centric position, preference will be given to candidates with at least 1 year of experience in a veterinary hospital or emergency/specialty practice
Technologically savvy
Excellent oral and written communications skills
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.