Senior Technical Writer/Content Developer

Customer Success Hyderabad, Telangana


Description

Job Title: Senior Technical Writer/Content Developer 

Location: Hyderabad/Bangalore, India 

Position type: Full-Time Employee 

  

About Us: 

We believe data is the fuel that powers the modern enterprise. Our mission is to help companies shorten the path from data to decision and empower customers to out-think and out-perform the competition. Trusted by more than 1,300 global businesses, our products deliver unmatched value in data integration and connectivity and in process analytics and automation. Our relentless focus on customer satisfaction is why 1,300 global enterprises choose Magnitude to maximize their ERP investment – on-prem and in the cloud – to turn data into insight and insight into action. For more information, please visit magnitude.com.
Magnitude Software is a leading provider of software solutions for the Enterprise Information Management market. Our Magnitude Software family of solutions dramatically accelerates time-to-value for your Enterprise Information Management needs including query, reporting, analysis, and master data management for enterprise Applications, with a low total cost of ownership. We’re busy evolving the way people and organizations manage information. Our technologies help companies access and analyze their data no matter where it resides-all from a single point of entry. The Magnitude Software integrated suite of products is designed to boost productivity by empowering end users and decision makers with secure access to the right data at the right time, allowing them to easily build their own custom reports and make timely decisions.
With over 600 customers worldwide including: British Telecom, Emerson, Merrill Lynch,        Motorola, Nordstrom, Starbucks, Toshiba and Xerox, the Magnitude family of products has established a leadership position in the Enterprise Information Management.

 

Position Summary: 

The Senior Technical Writer/Content Developer works in the User Enablement Group to write and edit technical documentation and training curricula for all Magnitude products. We are looking for candidates who are: 
  • Capable of understanding and clearly describing complex technical information 
  • Comfortable working independently and in a team 
  • Confident soliciting information from subject matter experts 
  • Capable of guiding junior members in the User Enablement group 
  • Enthusiastic about learning new skills, technical processes, and tools 
  • Able to juggle multiple responsibilities and shifting priorities 

 

Core Responsibilities: 

  • Write traditional types of user documentation, such as context-sensitive help, web help, installation guides, administrator guides, and release notes 
  • Contribute to documentation for our SourceConnect and Angles for Oracle product lines, which includes working with engineers and other subject matter experts to deliver comprehensive and consistent content 
  • Contribute to online training content such as scripts and slide decks for videos 
  • Install and use assigned Magnitude Software products, and develop an in-depth understanding of them 
  • Support multiple product lines concurrently 
  • Adhere to processes, standards, and schedules for documentation and curricula 

 

Required Qualifications/Experience: 

  • Bachelor’s degree in technical writing, English, or other major 
  • 7+ years of technical writing experience in a software company 
  • Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience 
  • Outstanding written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents 
  • Familiarity with the SAP ecosystem 
  • Knowledge of HTML, XML, and related technologies 
  • Familiarity with structured documentation and single-source authoring 
  • General knowledge of IT-related concepts 
  • Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and using Azure DevOps/Git for versioning 
  • Curiosity about technical processes and tools 

 

Desired Qualifications: 

  • Experience in Information Mapping, task-based documentation, content strategy 
  • Experience with style guides such as the Microsoft Writing Style Guide 
  • Familiarity with tools such as Madcap Flare and the Adobe Technical Communication Suite 
  • Familiarity with developing in-app guidance using tools such as WalkMe or Pendo 
  • Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia 
  • Exposure to SAP, Oracle E-Business Suite, similar product suites, or database technologies 
  • Working knowledge of Web formats and technologies such as CSS, XSLT, and JavaScript 
  • Aptitude for conceptualizing graphics on complex concepts 
  • Experience working in a multi-disciplined team with geographically distributed co-workers 
  • Experience creating multilingual documentation

Magnitude Software is an Equal Employment Opportunity employer and as such does   not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.