Support Engineer

Technical Support Hyderabad, Telangana Surat, Gujarat


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Job Description:


Role:Software Support Engineer

Location:Hyderabad or Surat





To deliver product-focused, technical support to implementers and users of Magnitude SAP products, while minimizing any disruption that may be attributable to the product, or its use.





  • Communicate professionally with customers to troubleshoot and quickly diagnose issues
  • Determine the urgency of customers issues and potential effects it may have.
  • Provide first class customer service to external and internal customers.
  • Working with customers to diagnose, isolate, and fix software defects.
  • Ensure that service levels are met for each assigned incident.
  • Provide resolutions and/or workaround advice to customer queries as appropriate.
  • Technologies frequently change, and the successful candidate must have the ability to rapidly master new software technologies.
  • Documenting Best Practices and Knowledge Base articles.



Technical Requirements:


  • Functional Knowledge of one SAP module, such as MM, SD or FICO
  • Working Knowledge of Relational databases and scripting
  • Knowledge of Excel functionality
  • Knowledge of Excel add-ins, how to activate, fix, find
  • Knowledge of installation and basic troubleshooting of SAP GUI, SAP GUI patches and hot fixes
  • Knowledge of general PC troubleshooting Windows/Excel
  • Basic knowledge of ABAP and ability to debug the code.
  • SAP BDC (SM35 sessions) knowledge is a plus




Personal Requirements:


  • Excellent verbal and written English communication skills
  • A passion for customer success and technology
  • Attention to detail
  • Willingness to own problems and see them through to completion
  • Creativity with excellent problem-solving skills
  • Desire to continually improve technical and problem resolution skills and strive for excellence.
  • Team player with an ability to work under pressure.
  • Ability to accurately prioritize tasks and accomplish them in a timely fashion.