Magnitude Software Careers

Job Description:

Role:Software Support Engineer

Location:Hyderabad or Surat

Overview:

To deliver product-focused, technical support to implementers and users of Magnitude SAP products, while minimizing any disruption that may be attributable to the product, or its use.

Responsibilities:

• Communicate professionally with customers to troubleshoot and quickly diagnose issues
• Determine the urgency of customers issues and potential effects it may have.
• Provide first class customer service to external and internal customers.
• Working with customers to diagnose, isolate, and fix software defects.
• Ensure that service levels are met for each assigned incident.
• Provide resolutions and/or workaround advice to customer queries as appropriate.
• Technologies frequently change, and the successful candidate must have the ability to rapidly master new software technologies.
• Documenting Best Practices and Knowledge Base articles.

Technical Requirements:

• Functional Knowledge of one SAP module, such as MM, SD or FICO
• Working Knowledge of Relational databases and scripting
• Knowledge of Excel functionality
• Knowledge of Excel add-ins, how to activate, fix, find
• Knowledge of installation and basic troubleshooting of SAP GUI, SAP GUI patches and hot fixes
• Knowledge of general PC troubleshooting Windows/Excel
• Basic knowledge of ABAP and ability to debug the code.
• SAP BDC (SM35 sessions) knowledge is a plus

Personal Requirements:

• Excellent verbal and written English communication skills
• A passion for customer success and technology
• Attention to detail
• Willingness to own problems and see them through to completion
• Creativity with excellent problem-solving skills
• Desire to continually improve technical and problem resolution skills and strive for excellence.
• Team player with an ability to work under pressure.
• Ability to accurately prioritize tasks and accomplish them in a timely fashion.