Technical Writer/Content Developer

Customer Success Hyderabad, Telangana


Description

Job Title: Technical Writer/Content Developer

Location: Hyderabad, India

Position type: Full-Time Employee

 

 

About Us:

Magnitude’s transformative approach to unified application data management delivers vast operational efficiencies to business application data access, management, analytics and reporting for the modern enterprise. Magnitude’s portfolio of products includes simplified application data access to any data source; data management solutions for the SAP and commerce verticals; simplified master data harmonization and governance; and packaged application analytics and reporting solutions for SAP and Oracle. The company helps thousands of business users simplify management of their data and deliver on the substantial productivity gains these applications originally promised. For more information, please visit www.magnitude.com.

Position Summary:

The Technical Writer/Content Developer works in the User Enablement Group to write and edit technical documentation and training curricula for all Magnitude products. We are looking for candidates who are:

  • Capable of understanding and clearly describing complex technical information
  • Comfortable working independently and in a team
  • Confident soliciting information from subject matter experts
  • Enthusiastic about learning new skills, technical processes, and tools
  • Capable of juggling multiple responsibilities and shifting priorities

 

Core Responsibilities:

  • Write traditional types of user documentation, such as context-sensitive help, web help, installation guides, administrator guides, and release notes
  • Contribute to documentation for our SourceConnect product, which includes working with consultants to deliver clear and concise documents for SAP and other customers.
  • Contribute to online training course content such as scripts and slide decks for course videos
  • Install and use the assigned Magnitude Software products, and develop an in-depth understanding of them
  • Support multiple product lines concurrently
  • Adhere to processes, standards, and schedules for documentation and curricula

 

Required Qualifications/Experience:

  • Bachelor’s degree in technical writing, English, or other major
  • 4+ years of technical writing experience in a software company
  • Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience
  • Strong written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents
  • Familiarity with the SAP ecosystem
  • Knowledge of HTML, XML, and related technologies
  • Familiarity with structured documentation and single source authoring
  • General knowledge of IT-related concepts
  • Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and using Azure DevOps/Git for versioning
  • Curiosity about technical processes and tools

 

Desired Qualifications:

  • Experience in Information Mapping, task-based documentation, content strategy
  • Experience with style guides such as the Microsoft Writing Style Guide
  • Familiarity with tools such as Madcap Flare, Paligo, and the Adobe Technical Communication Suite
  • Familiarity with developing in-app guidance using tools such as WalkMe or Pendo
  • Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia
  • Exposure to SAP, Oracle E-Business Suite, and other similar product suites or database technologies
  • Working knowledge of Web formats and technologies such as CSS, XSLT, and JavaScript
  • Ability to conceptualise graphics on complex topics
  • Experience working in a multi-disciplined team with geographically distributed co-workers
  • Experience in creating multilingual documentation

 

Magnitude Software is an Equal Employment Opportunity employer and as such does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.



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