Renewal Manager

Sales Operations Vancouver, British Columbia


Description

As part of our growing investment in our customers, we are looking for a Renewal Manager that will partner with our customers and internal teams for a seamless renewal process of our products and services. The Renewal Manager will oversee the renewal process, including contract review, account data validation, order creation, and working directly with our customers during their renewal time frame.

The ideal candidate will have a strong interest in helping customers and a passion for internal operational success. They will be enthusiastic about internal processes and customer information to provide the customer with a positive experience.

Responsibilities

  • Proactively work with our customers to renew their software maintenance agreements and subscriptions
  • Create renewal orders based on contract information, customer usage, and company strategy
  • Deliver renewal orders to appropriate customer contacts
  • Report on and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
  • Negotiate renewal with guidance from relevant internal departments and leadership
  • Maintain and update account information in CRM
  • Take part in data integrity responsibilities
  • Collaborate with operational teams to ensure accuracy and enhance processes
  • Refer potential opportunities for expansion to our sales and account teams
  • Share customer feedback with appropriate internal departments to including but not limited to Customer Success, Support, and leadership
  • Gain a basic knowledge of Magnitude solutions to communicate value with customers better

Qualifications

  • 2+ years experience in Renewals Management or Account Management in the software industry
  • Knowledge of CRM systems, preferably Salesforce.com; Knowledge of CPQ a plus
  • Knowledge and experience reviewing and comprehending contract terms, preferably in software
  • Ability to work in a fast-paced environment
  • Ability to work cross-functionally with other departments and team members
  • Experience working across and prioritizing multiple projects and tasks simultaneously
  • Highly detail and process-oriented
  • Experience providing outstanding customer service
  • Self-starter with strong organizational skills and the ability to execute autonomously
  • Minimal travel required - 10%
Magnitude Software is an Equal Employment Opportunity employer and as such does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.