Mac Properties Careers

Description

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City. 

We are hiring a Property Associate- Customer Service for the St. Louis, MO market! The pay rate for this role is $19/hour. 

As a Resident Services Associate, you will be an integral member of the team that provides an exceptional customer experience for our Residents. You will warmly and professionally manage move-in/outs, resident retention initiatives, collections on delinquent accounts, resident communications and escalated maintenance service requests. 

The Resident Services Associate brings positive energy to each conversation, resolves issues quickly and effectively, and provides our Residents with personalized and attentive service to ensure their entire residential experience with MAC is enjoyable.

The schedule for the position is Monday- Friday, 9a-6p. Also works every other Saturday with a day off during the week

 DUTIES AND RESPONSIBILITIES: 

• Oversees the new resident move-in processes including inspection of apartment, making sure keys work, scheduling move-in appointments, new resident orientation, accept rent payments, issuing keys, and welcoming them to their new home.
• Monitors resident account status, initiate delinquency calls on a timely and recurring basis, deliver 5-day notices for non-payment of rent, and appear in court for evictions cases if needed.
• Oversees all move-out processes including communicating with maintenance regarding pre move out inspections, collecting keys, move out in system, and pay particular attention to residents who have not moved-out on a timely basis to ensure rent is assessed and that there is no disruption to any new resident move-in.
• Owns ongoing resident relations including organizing resident appreciation events, partnering with maintenance to proactively identify building improvements, identifying negative trends in resident survey scores related to maintenance work orders and move-ins and addresses any outstanding resident concerns.
• Tracks progress, completion, and resident satisfaction on maintenance requests.
• Performs other related duties and assignments as required.

QUALIFICATIONS 

• People Person.  The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator.  Providing amazing experiences requires the ability to communicate professionally and through legible writing
• Customer-Focused. Maximizes resident satisfaction by delivering exceptional customer service that consistently exceeds industry standards.
• Highly Organized.  Multi-task oriented with the ability to prioritize tasks, think quickly and apply in-depth knowledge of overall property management operations.
• Experience.  0-3 years of previous experience passionately providing multi-family property management service to others.
• Requires strong knowledge of computer and telephone systems. Salesforce experience is a plus.

BENEFITS AND PERKS: 

• Robust Benefits package including Medical, Vision & Dental Insurance, 401(K) with Company Match.
• 20% Rent Discount for full-time employees.
• Educational Reimbursement.
• Opportunities for professional development and career growth.

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required. 

About Mac: We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.